Improving Safety Culture in Public Transportation (2015) / Chapter Skim
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53 C H A P T E R 7 Introduction This chapter presents capsule descriptions of 34 practices that transit agencies may consider for adoption to improve safety culture. These practices were initially identified during the mini–case studies on safety culture within and outside public transportation.
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54 involved and to the appropriate local safety committee (LSC) , including union representatives.
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55 management commitment to safety and safety culture, it represents major employee involvement in safety management, it contributes significantly to creation of an informed culture and provides a platform to demonstrate that OCTA has a flexible culture, and, finally, it could not work without the prevalence of mutual trust throughout the organization. REFERENCE DOCUMENTS OCTA Policy # HROD-HSEC Safety Captain Committee, dated 1/26/2004 and revised 11/05/2012 Non-Disciplinary Safety Ride Check -- Rail and Bus ESCP RANKING -- SCORE: #6 -- 4.42 AGENCY: Greater Cleveland Regional Transit Authority (GCRTA)
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56 particular area that warrants greater scrutiny. While having an indicator "in the red" signifies a potential problem, great emphasis is also put on significant movement of indicators toward being "in the red." The company has begun reviewing the system and considering what changes might need to be made based on experience thus far.
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57 reduce unsafe behavior without having to resort to discipline, this practice supports a just culture and enhances mutual trust. REFERENCE DOCUMENTS Observation tool used by employees.
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58 Hazard Reporting and Management Procedure ESCP RANKING -- SCORE: #13 Tie -- 4.08 AGENCY: GCRTA CONTACT: Manager of Safety BRIEF DESCRIPTION This detailed operating procedure was established to create a standardized method for identifying, tracking, and resolving hazards. It covers data provided by hazard report forms; hazard hotline telephone calls; hazard reporting e-mails; hazard reporting in person; loss prevention audits conducted by agency insurance carriers; internal and external audits conducted by federal, state, and local jurisdictional authorities; vehicle defect reports; audits and inspections from safety and various other departments; audit results and suggestions of safety committees; findings and suggestions of an incident review committee; incident investigations; and root cause and effect analysis.
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59 the follow-up on any safety reporting. SAS is interested in what respondents view as the biggest threats to safety within the company, the effectiveness of their safety communications, and what employees view as the most positive factors related to safety.
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60 safety, passenger and public safety, loss prevention, system change management, and internal assessment. The plan is supported by a detailed annual statement of initiatives, goals, and practices.
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61 are doing to advance safety and brainstorm as to what would help consortium members keep pool costs down and improve safety conditions at each agency. A current task is to find solutions to onboard passenger accidents.
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62 10. Community awareness and emergency preparedness; and 11.
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63 scheduling and report route problems, including safety hazards. It provides for recording, tracking, and evaluating issues that operators see on the road and that may affect schedule demands and vehicle, passenger, or operator safety.
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64 that ensures consistent safety reporting and investigation for prevention. REFERENCE DOCUMENTS CSX Life-Changing Index Standard Operating Procedure Peer Bus Operator Training ESCP RANKING -- SCORE: #31 -- 3.33 AGENCY: Des Moines Area Rapid Transit CONTACT: Training Manager BRIEF DESCRIPTION Behind-the-wheel trainers are experienced working operators with exemplary records who have applied for these positions and have been interviewed, selected, and trained.
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65 Improved Rule Format ESCP RANKING -- SCORE: #33 -- 3.0 AGENCY: CSX CONTACT: VP Safety BRIEF DESCRIPTION CSX followed the military and airline industry in adopting a checklist format rather than the traditional narrative-style rule description. This format makes employees more likely to review the information and also more likely to retain it.
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66 Conclusions There are many practices that promote safety and safety culture within and outside the public transportation industry. The research team has identified 34 such practices from a relatively small group of companies and transit agencies.
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