Improving Safety Culture in Public Transportation (2015) / Chapter Skim
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Pages 81-84
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From page 81... ...
81 C H A P T E R 9 Guidelines for Improving Safety Culture Introduction To better illuminate the steps of improving safety culture, what follows is a hypothetical example of a general manager in a transit agency following these steps. Once upon a time, a new general manager named Charlotte Trueheart arrived to take over the Central State Transit Authority (CSTA)
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From page 82... ...
82 prerogative. If we can make better decisions, however, by incorporating union concerns and input into those decisions, we would be fools not to do so." She ended these sessions by explaining that "everyone will benefit from improving the safety culture of this transit agency -- the customers, the community, and all of the transit employees." And, in fact, Roger soon became convinced that Charlotte in fact was completely sincere about enlisting the union as a full partner in improving safety culture and safety at CSTA.
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From page 83... ...
83 Step 8: Implement outreach to all appropriate employees to introduce the safety culture improvement program, obtain input, and act on that input in a highly visible manner Charlotte and Roger presented the safety culture improvement plan to every CSTA operations employee. They accomplished this in a series of meetings small enough for group discussion and generated a great deal of feedback.
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From page 84... ...
84 produce strong bottom-line results would provide a significant incentive for improving safety culture across the public transportation industry. The second is development of a fully validated safety culture survey and establishment of an associated confidential public transportation industry database.
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