A Guidebook for Airport Winter Operations (2015) / Chapter Skim
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Pages 33-39
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From page 33... ...
33 Investment in winter operations to improve performance requires the identification of, collection of, review of, and action-oriented response to relevant data. Data is information, and a lack of good information leads to uninformed decisions and failure to meet expectations.
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From page 34... ...
34 A Guidebook for Airport Winter Operations 6.1.1 Performance Goals Goal setting for an airport winter operations program is a crucial first step toward managing performance. High-level goals should reflect the following characteristics: • Identify a broad, desired end result; • Originate from an airport-wide strategic goal setting process, if one exists; • Reflect highest-level priorities for which the airport is willing to invest its resources; • Align with other high-level airport goals; • Reflect the input and interests of the winter operations stakeholders (see Chapter 2)
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From page 35... ...
Winter Operations Performance Measurement 35 When setting objectives, apply "SMART" criteria. While there may be alternate words assigned to each letter of this acronym, the following version is well-suited to winter operations: • Specific -- Is the objective specific enough to ensure consistency and avoid confusion?
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36 A Guidebook for Airport Winter Operations and will offer insight into operational performance so that adjustments can be made to achieve desired results (12, p.
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From page 37... ...
Winter Operations Performance Measurement 37 • Outcomes -- The impacts of inputs and outputs on the airport operator and its stakeholders (e.g., increased operating costs, decreased departure delays and cancellations, no runway incursions by snow team, no go-arounds due to closed runways, etc.) , which are compared to its objectives (i.e., intermediate outcomes)
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38 A Guidebook for Airport Winter Operations airport winter operations performance. The APIs can inform decisions about whether to improve process efficiency associated with activities and/or invest in additional resources (e.g., inputs)
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From page 39... ...
Winter Operations Performance Measurement 39 • Where will performance data be recorded and stored? Decide if data will be recorded directly into electronic format or written to hard copy and later entered into electronic format.
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