Improving Transit Integration Among Multiple Providers, Volume II: Research Report (2015) / Chapter Skim
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10 Introduction Many transit agencies across the United States are working with each other to create effective, efficient regional transit networks and to make it easier for their riders to travel across boundaries and between systems. Four key tasks were undertaken in this research to document these efforts by transit agencies: • The team researched examples of transit integration/coordination across the country and selected 19 exemplary integration efforts to document as "agency profiles," including two international examples.
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Research Approach 11 Agency Profiles The 19 transit agency profiles were used as a tool to inform the research team and panel in selecting case studies for further research. The profiles include efforts to improve system connectivity and usability through better coordination of schedules, fares, and branding across multiple transit providers.
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12 Improving Transit Integration Among Multiple Providers suggests that integration practices are typically net positive developments wherever they are applied. The challenges of integration, which can be significant, may be underrepresented in the literature.
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Research Approach 13 9 NJ Transit New Jersey Transit Statewide New Jersey Trenton Transit Center hosting multiple operators; passenger information about multiple operators; development of the "Capitol Connector," cobranded buses serving downtown Trenton. X X 5 Model Orlando Regionally Efficient Travel Management Coordination Center (MORE TMCC)
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14 Improving Transit Integration Among Multiple Providers 17 Linx Mobility Management Co-op Public transit, human service transportation, and private carriers Greater Yellowstone Region Wyoming, Idaho and Montana 19-member mobility management cooperative facilitating access to public, private, and human services transportation services. X X International 18 Urban Transit Association (ATUQ)
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Research Approach 15 The case studies are the centerpiece of this research. This in-depth case study approach was carried out because it offers a rich set of information on motivations (e.g., cost considerations, service improvements, political climate)
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16 Improving Transit Integration Among Multiple Providers The site visits clarified that most case studies fit into multiple focus areas and should be seen as a complex mixture of integration activities. Each case study was identified as having a primary focus area as follows: Customer-Oriented Focus Areas • Focus Area 1: Services: – Research Triangle, NC – Butte County B-Line, Butte County, CA • Focus Area 2: Fares – ORCA Universal Fare Card, Central Puget Sound Region, WA • Focus Area 3: Marketing/Customer Service and Information – Valley Metro, Phoenix Metropolitan Area, AZ Agency-Oriented Focus Areas • Focus Area 4: Operations, Maintenance, Assets – Central Station, McAllen, TX • Focus Area 5: Administration/Procurement – Twin Cities, Minneapolis, MN The six case studies selected for this research are examples of agencies or operations that have moved far along the continuum of integration described in Chapter 1.
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Research Approach 17 conclusions because regions and local conditions can vary greatly. Chapter 3 seeks to describe the benefits and challenges agencies can encounter in improving integration among multiple providers, how some of the most challenging issues can be addressed, and the lessons learned from this research that can be applicable to other transit agencies interested in improving coordination and integration.
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