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From page 1...
... 1Executive Summary As a capstone project in the Reliability program, SHRP 2 Project L17, A Framework for Improving Travel Time Reliability, is intended to integrate products from other SHRP 2 projects as well as from other current sources of transportation systems management and operations (TSM&O) information.
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... 2stature in defining the Reliability/TSM&O state of the practice. The documents that were selected included publications from the Federal Highway Administration (FHWA)
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... 3Table ES.1. Gap-Filling Projects # Description Objective Product Schedule in Months Priority for L17 1 Persuasive TSM&O Case Study Briefing Book for Decision Makers To provide compelling examples from state and regional experience that support the benefits of TSM&O in terms that are directly relevant to decision makers.
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... 4these bits and pieces of new knowledge are brought together and interrelated through a synthesis type of activity (Identify and Value)
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... 5• The kinds of knowledge needed by the principal audiences include 44 Definitions and FAQs; 44 Research results; 44 Analytic tools and procedures; 44 Standards and regulations; 44 Benefit and cost information and database; 44 Institutional, program, and process guidance; 44 Outreach and marketing materials; 44 Current and upcoming professional activities; 44 Technical and peer interchange and interaction opportunities; and 44 Education and training. • Most websites and sponsors have agendas other than just knowledge transfer; these agendas influence the information and the way that knowledge is made available.
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... 6staff. Option 5 adds activities beyond the web function that is the focus of this project.
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... 72. Links to (and syntheses of)
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... 8The institutional community met twice during the project. Its initial discussions centered on the development of a knowledge transfer framework, as well as lessons learned with respect to successful communication through a website and development of a supporting brand.
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... 9and messages. When the beta version of the KTS was developed, the brand and messages were further tested and enhanced to increase the brand's ability to represent and advance TSM&O.

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