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Pages 102-103

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From page 102...
... 102 A p p e n d i x C Phone Scripts and Email Templates HM-10 and HM-12 Combined Inial Voicemail Script Dr./Mr./Mrs. ____________ , My name is ____________ and I'm part of a project team invesgang the current state of hazardous materials transportaon research and risk assessment.
From page 103...
... 103 HM-10 and HM-12 Combined Email Template Dr./Mr./Mrs. ____________ , As [mentioned in my voicemail / discussed in our previous conversation]

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