Integrating Environmental Sustainability into Airport Contracts (2013) / Chapter Skim
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Pages 22-23
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23 ContraCt MeChanisMs Examples of formal contract management and performance monitoring are not widespread across airport contracts; however, there is one exception; the management of design and construction contracts. Airport operators frequently designate construction contract inspectors to verify that work is being undertaken in strict compliance with the contract.
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From page 23... ...
24 Safety -- a ratio of less than or equal to 2.0 accidents per 100,000 total miles operated Courtesy -- less than 5 complaints per month Service -- average of 5 minutes or less wait time and provide luggage assistance Cleanliness -- interior and exterior of vans inspected meet standard (to be set by the Board before the first day of the contract) Maintenance -- no more than 30,000 miles between road calls.
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