Issues with Airport Organization and Reorganization (2013) / Chapter Skim
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Pages 12-14
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From page 12... ...
12 CHAPTER THREE SURVEY RESULTS INTRODUCTION An online survey format was chosen to elicit basic information about current airport organizational structures and to what extent airport managers have faced business challenges that required them to perform an in-depth review of their strategic plans and adjust their organizational structures. Airports are often placed in their own category of industry, as they both serve the public and act as a business.
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From page 13... ...
13 TABLE 4 TRIGGERS FOR ORGANIZATIONAL REDESIGN (CHECK ALL THAT APPLY) Reason Number of Respondents 1.
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From page 14... ...
14 • Areas of improvement in customer satisfaction (1) • Benchmarking in region (1)
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