Appendix A: Research Documentation for ACRP Report 41 (2011) / Chapter Skim
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APPENDIX A RESEARCH DOCUMENTATION A CASE STUDIES -- AIRLINE-DRIVEN This category includes discussions and analyses of six case studies covering airline-driven self-tagging implementations efforts on three continents, including a)
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of the self-tagging operations. This process was repeated at Christchurch and Wellington Airports.
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process. For example, in Auckland, ANZ have gone from a peak of 14 staff, to nine.
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- Kiosks print an active tag, a baggage system message (BSM) is generated, which is linked to the passenger, who applies the tag and drops the bag on the belt.
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the average domestic passenger processing time is currently 2 minutes and 15 seconds with close to 100% utilization of self‐service. Bag Drop: Air New Zealand has a maximum baggage weight limit of 25 kilograms per bag on domestic flights and 32 kilograms per bag on international flights.
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some issues with the middleware integrating with the backend systems.
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Next Steps for Self-Tagging: Air New Zealand is planning to start trans‐Tasman operations with Australian Airports in 2010. This effort will require facility and operational enhancements in all three airports as well as regulatory coordination with agencies in New Zealand and Australia.
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potential to hinder the implementation of new innovative technology advancements by the airlines. - Christchurch Airport -- New Integrated Terminal.
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o Highlights: Transaction Analysis: The team recorded approximately 50 transaction analyses, including throughput analyses, success rates, bag drop-off rates, and rework rates at Toronto and Vancouver. The team's recorded information was supplemented with information obtained from a 2007 YVR presentation of a self-bag -tag kiosks survey, where 138 observations and 231 passengers were recorded.
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- AC provides agent assistance at the kiosks. - AC noted that in both locations, the passengers are gradually catching onto self-tagging.
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- Try to avoid moving kiosks for cost purposes. - At YVR, the airport likes to have the process drive the technology as a standard approach.
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kiosks typically do not have boarding pass scanners and have old passport readers. - Tagging of bags as heavy is important so to protect bag handlers from inadvertently handling heavy bags accepted by the airline.
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processes and systems carefully, with consideration to long-term costs of operations. The airlines have independently developed the processes and systems that they needed, and the airport has supported the deployments in terms of approving facility alterations and changes to passenger flow.
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- Process is dependent on agents helping passengers through kiosks and into queue. - Average total processing time, including kiosk and bag drop, was 2 minutes and 30 seconds.
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o Transference / Applicability to the U.S.: In general, information collected at the Canadian airports is thought to be applicable for U.S. airport installations, with the following potential exceptions noted: Regulatory: Regulatory information is applicable.
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Airport -- Airline Partnering: For WS, the good partnering relationship with each airport has been a key contributor for the success of their installations. In some locations, WS has been allowed to install dedicated systems, but is willing to discuss the benefits behind common use installations.
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d) Aer Lingus (EI)
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the application will allow for a combined check-in transaction/self-tagging transaction. - The kiosks near the baggage induction point are interfaced to the sensors and scales, which are built into the induction point.
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- The airline intends to use the self-tagging application to reduce the number of agents required to operate a traditional check-in area. Roadmap for Further Employments: The airline is working with the airport to ensure that the current pilot implementation is the cornerstone of the new Terminal 2 development project.
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stop the belt should a passenger end up on the belt system. The airline is currently working on implementing some sort of guard system which would prevent the passenger from placing any part of their body on the belt system, to further prevent injury.
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o Highlights: Transaction Analysis: The team performed transaction throughput analyses on the self-tagging kiosks installed by the airport as well as the self-tagging kiosks installed by EasyJet. Swissport handles many of the airlines at the Geneva Airport, and uses its kiosks for its self-tagging applications, while EasyJet uses its proprietary kiosks.
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case, self-tagging equipment was provided by the airport to support Swiss Airlines, and now Swissport. - Swissport views self-tagging as a cost-saving operation.
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customers through the new process. EasyJet has made self-tagging a part of their check-in process, and agent adoption is very high.
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- The kiosks are located away from the check-in desks to allow passengers space to place their own tags on their baggage prior to entering the bag drop queue. - Trash receptacles are strategically located near the kiosks to allow passengers to dispose of the portions of the bag tags which are removed during application.
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