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Pages 15-27

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From page 15...
... 5 CHAPTER TWO DISCUSSION OF BUS MAINTENANCE PRODUCTIVITY INDUSTRY STANDARDS Background Modern IE standards are based on the following general headings by Morley H Mathewson, as found in the second edition of the Industrial Engineering Handbook (1)
From page 16...
... 6 A time study of the task is then attempted to determine the average time needed to accomplish the task and establish the standard. A properly trained and qualified worker proceeds with the task at a normal pace, experiencing normal fatigue and delays.
From page 17...
... 7 FIGURE 1 Sample page from a bus manufacturer's SRT manual (6)
From page 18...
... 8 FIGURE 2 Sample page from an HVAC manufacturer's manual (7)
From page 19...
... 9 Bus Testing and Research Center in Altoona. This center may also be doing more extensive testing of transit buses in the future, which could lead to an additional source of information.
From page 20...
... 10 Quality Assurance There is a large range in the organization, methods, and parameters used by transit agencies to provide quality assurance. Some transit agencies have a formal quality assurance group, whereas others use supervision to measure quality.
From page 21...
... 11 FIGURE 4 Sample of Houston Metro's incentive program union contract. FIGURE 5 Sample of MTA NYCT material in a Kit/BOM.
From page 22...
... 12 F IG U R E 6 M TA N Y C T S R T d ev el op m en t p ro ce ss .
From page 23...
... 13 dent expert to resolve any disputed SRT, training provisions for staff who lack specific skill levels, reclassification of employees who cannot meet the SRT owing to a lack of mechanical aptitude, approval of flat pay rates for OEM-provided SRT, and adoption of a productivity incentive program (PIP) that pays employees a bonus for complying with the SRT.
From page 24...
... 14 The productivity improvement goals were clearly defined and promoted by the all of the supervisory staff at those transit agencies. This process is not easy, and it takes a long time to develop a program that is supported throughout the agency.
From page 25...
... 15 another position with no loss of pay. In 1999, the MTA NYCT agreement was supplemented with a Memorandum of Understanding (MOU)
From page 26...
... 16 training needed to properly troubleshoot the electronic systems (11)
From page 27...
... 17 end of a report on transit agency productivity improvement, by using the shortest possible processing time rule, has particular relevance to this synthesis: "Another lesson to be read into all of this is that no solution is permanent, and must be either ‘maintained' or updated if it is to yield long term results" (12)

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