Maintenance Productivity Practices (2004) / Chapter Skim
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18 CHAPTER THREE TRANSIT AGENCY PROGRAMS AND ISSUES -- CASE STUDIES This chapter summarizes responses by selected transit agencies to the survey questionnaire for this synthesis. Some properties have moved forward in improving maintenance productivity, whereas others have delayed their programs for one reason or another.
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19 Road-call mileages are broken down by fleet and systems. Other work processes (time and quality)
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20 times. MTA NYCT has the largest fleet in North America, with more than 4,800 buses.
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21 Road-call data are categorized by operating location, fleet, mechanical defect, shop defect, vendor warranty, and fleet defect. These performance indicators are used to monitor the quality of work and adherence to work standards.
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22 documents. OCTA encourages all its mechanics to achieve ASE certification and provides educational reimbursement to encourage continuing education (see Appendix E for union contract agreements)
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23 FIGURE 8 OCTA's maintenance standards and performance indicators. Productivity Agreement with Labor There is nothing in the union agreement that restricts the use of repair times.
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24 Development of Work Standards MBTA has had maintenance procedures and policies for many years. These procedures and policies are modified annually and when new buses enter service.
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25 some component rebuilds and other maintenance tasks. The agency is currently upgrading its training program and provides each employee with a minimum of 15 h of annual training.
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26 of road calls (17.3%)
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