Guidebook for Measuring, Assessing, and Improving Performance of Demand-Response Transportation (2008) / Chapter Skim
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Demand-response transportation (DRT) systems are under pressure to improve performance, with growing demand for service and increasing costs at many transit systems around the country.
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• Defining key performance data and a limited set of performance measures for DRT; • Identifying the various factors that influence DRT performance; • Collecting performance data from DRT systems representative of the defined categories; • Identifying policies, procedures, practices, and strategies -- collectively referred to as management actions -- that DRT systems have implemented to improve their performance; and • Documenting quantitative and qualitative effects on performance from those management actions. The results of the research efforts are documented in the Guidebook.
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