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Pages 27-29

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From page 27...
... 27 The challenges facing state DOTs in the 21st century are not unique to the public sector. Issues previously mentioned -- including leadership development, customer expectations, workforce aging, recruiting, retention, and others -- are also part of the environment facing private-sector companies in this first decade of the new century and its economic challenges.
From page 28...
... specific business approach. Outside hires in key positions at Home Depot are required to work for at least 2 months "on the floor," to ensure that they are fully aware of the basics of what makes the company work.
From page 29...
... 29 On the engineering side, many good examples exist of firms that invest heavily in the leadership development and succession management activities associated with their businesses. HDR has a well-developed initiative that includes mentoring, formal skill assessments, and development plans for participants.

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