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From page 13... ... 13 CHAPTER 3 APPROACH: e-TRANSIT REFERENCE ENTERPRISE ARCHITECTURE DEVELOPMENT This chapter explains the proposed approach for the Phase II development of the e-transit reference enterprise architecture, clarifies assumptions within the approach, and addresses potential issues that are known to exist. It also provides a list of potential resources and sources of information that may be used throughout the project and describes in more detail expected products and how they are intended to be used. Read the entire page →
From page 14... ... future vision, define the concepts of operation as we move toward the future vision, define the business functions and their requirements, and assess future e-transit opportunities and how they might be implemented. The reference enterprise architecture is the repository for the information and relationships that result. Read the entire page →
From page 15... ... 15 State & Local Government Federal Government Private Sector Transit Agency Cell What each stakeholder's functional role is to meet each Need/Requirement Transportation & Public Safety Agencies Other Transit Traffic Operations Public Safety Incident Management Transit Board General Manager Senior Staff Facility Planner Service Planner Scheduler/Runcutter Operator Street Supervisor Dispatcher Maintenance Staff Finance/Accounting Staff Information Technology Staff Purchasing Officer Contract Officer Legal Staff Human Relations Public Relations/Customer Service Fu nc tio na l R ol es Business Objectives, Needs Provide Transit Service Ridership Analysis & Market Research Plan Facilities & Services Design and Construct Facilities Schedule Services and Operators Operate and Manage Planned Services Provide Special Services Obtain Revenues Provide Outreach and Marketing Monitor Performance Maintain assets Hire, Fire, and Provide Benefits Provide Legal Services and Contracts Coordinate with Other Agencies & Governments Provide Materials and Supplies Provide and Maintain Information Technologies M ee t R eg ula tio n Le ga l R eq ui re m e n ts O bt ai n fu nd in g Co or di na te w ith O th er A ge nc ie s Pr ov id e Tr a n si t S er vic es R el ia bl e Sa fe & Se cu re Ac ce ss ib le to Al l M ai nt ai n Pu bl ic Su pp or t Co st Ef fe ct iv e Se rv ice M ax im ize R id e rs hi p Pr ov id e Li fe lin e Se rv ic e s St ak eh ol de rs Fu nc tio na l R ol es M ee t R eg ula tio n Le ga l R eq ui re m e n ts O bt ai n fu nd in g Co or di na te w ith O th er A ge nc ie s Pr ov id e Tr a n si t S er vic es R el ia bl e Sa fe & Se cu re Ac ce ss ib le to Al l M ai nt ai n Pu bl ic Su pp or t Co st Ef fe ct iv e Se rv ice M ax im ize R id e rs hi p Pr ov id e Li fe lin e Se rv ic e s Figure 3-1. Functional requirements model framework proposed for e-transit. Read the entire page →
From page 16... ... a region; different combinations of bus, rail, or paratransit services; different levels of legacy technologies and systems; and different local government structures, regional organizations, and statutory mandates) Read the entire page →
From page 17... ... • Government (i.e., transit agency) to government, • Business to business (in support of transit activities) Read the entire page →
From page 18... ... process re-engineering, and provision of new opportunities, and not just technology, is the true focus of what e-transit is all about. 3.1.3 As Is "Transit Today" Scenario The As Is "Transit Today" scenario provides a basis for assessment of potential e-transit applications. Read the entire page →
From page 19... ... 19 operating transit services and "support" functions that provide agencywide support or contribute to more than one of the value-added functions.26 The initial value-added and support business functions assumed for the As Is "Transit Today" scenario are shown in Figure 3-5. The value-added chain of functions that move from potential ridership analysis to providing on-street transit services is shown by the block arrows in the top of the figure. Read the entire page →
From page 20... ... 4% provide real-time information; and 2% have e-mail alert registration) Read the entire page →
From page 21... ... TCRP J-08 New Paradigms for Public Transportation29 project. Initiated in 1998, the New Paradigms project documented the factors and ongoing trends in demographics, technology, and public expectations that are creating a "crisis" in public transportation and the need for a new business paradigm. Read the entire page →
From page 22... ... needs for travel. The shift in perspective can be summarized as follows: The strategic interest lies in creating an organization whose principal responsibility is to provide the customer with knowledge of, and ease of access to, a range of services that can serve individual traveler needs and that has the capacity to continuously monitor, evaluate, and ensure the quality of the travel experience.31 A three-tiered organizational model is presented that is made up of a top strategic tier, a middle tactical tier, and a bottom operational tier. Read the entire page →
From page 23... ... and promising e-transit options become a reality. Some of these trends and options include • Continued implementation of existing e-transit applications and enterprisewide systems for enterprise resource planning, knowledge management, decision support, and other applications; • Further investigation of the virtual transit enterprise being tested in South Carolina; • Use of virtual private networks and the "Internet cloud" to increase opportunities for outsourcing and pooled applications among transit providers; and • Continued evolution of "smart enterprise suites," web services, and e-authentication and security to enable new applications. Read the entire page →
From page 24... ... As an example, Figure 3-7 provides the information flows to and from the transit management and information service provider centers from Version 5.0 of the National ITS Architecture. The figure shows information flows for route, schedule, and fare information to and from the transit management center and the information service provider center. Read the entire page →
From page 25... ... each center, how the information is developed, how and where it is stored, how often it is updated, how it is validated and checked, what channels of communication are used, or how the information is displayed. This additional information would have to be developed and incorporated into the e-transit reference architecture as part of assessing potential e-transit applications for data integration, website interaction and interfaces, or mobile services. Read the entire page →
From page 26... ... • ITS America forums (e.g., on public transportation, transportation operations, and planning) ; • The National ITS Program efforts and products, including the ITS Transit Program (e.g., electronic payment, passenger information, transit signal priority, transit operations decision support, advanced communications, and intelligent vehicle initiative) Read the entire page →
From page 27... ... and Factors That Require Consideration of New Paradigms (Cambridge Systematics, Inc., 1999) –TCRP Research Results Digest 24: Creating a New Future for Public Transportation: TCRP's Strategic Road Map (Richard Daft et al., 1998) Read the entire page →
From page 28... ... that pools the use of many applications that support the business functions of transit across traditional agency boundaries and organizations. Last, experiences and expertise from other industries will be identified and analyzed in order to explore new opportunities for transit. Read the entire page →
From page 29... ... which they should be integrated with each other and the existing systems and processes, and ways in which they should be implemented. Again, implementation will include organization and process changes, as well as simply the new technologies and applications. Read the entire page →
From page 30... ... communications, and other specialty areas; and the concepts of operation for the As Is and To Be scenarios. The guide will also provide a general process and criteria for evaluating e-transit options and their impacts using the e-transit reference enterprise architecture, describe how the architecture can be used to assess whether emerging e-concepts and applications are worth pursuing by transit as a whole, and identify topics for additional research. Read the entire page →
From page 31... ... 31 Figure 3-10. Transportation operations decision support systems online forum. Read the entire page →

From page 13...

... 13 CHAPTER 3 APPROACH: e-TRANSIT REFERENCE ENTERPRISE ARCHITECTURE DEVELOPMENT This chapter explains the proposed approach for the Phase II development of the e-transit reference enterprise architecture, clarifies assumptions within the approach, and addresses potential issues that are known to exist. It also provides a list of potential resources and sources of information that may be used throughout the project and describes in more detail expected products and how they are intended to be used.