Public Benefits of Highway System Preservation and Maintenance (2004) / Chapter Skim
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Pages 14-18
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3 CHAPTER ONE INTRODUCTION Maintenance, dictionaries inform us, is the labor that keeps facilities and equipment in a state of repair or working efficiently. For highways and bridges, this labor may entail repairing damage caused by vehicle crashes, catastrophic natural events, or a variety of activities intended to slow or forestall the wear and tear of aging and normal use.
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4 only when it's broken" management approach (Hicks et al.
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5 TABLE 1 EXAMPLES OF DEMONSTRATION AND MARKETING OF MAINTENANCE BENEFITS Activities Adopters Reported Consequences Refs.* Public information and marketing campaigns Michigan, Minnesota, Oregon, cities of Cincinnati and Cleveland Improved public relations and political capital, favorable voter outcomes in tax referenda Study, Stein and Sloane 2001 Market research to identify customers, market segments Arizona, Kansas, Minnesota, New Jersey, Oregon, Pennsylvania, Virginia Improved responsiveness to agency communications activities Stein and Sloane 2001, 2003 Mail and telephone surveys of road users to measure customer interest in and satisfaction with road quality or road maintenance activities Arizona, Montana, Pennsylvania, Oregon, Utah, Wisconsin, others under auspices of NQI Information used in agency public relations and legislative initiatives Study, Poister et al.
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6 and added to the system's asset value. Such spending generally is not termed maintenance (Hatry and Liner 1994)
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7 PM and preservation is that management strategies, including either or both of these activities, will have a lower LCC than those that rely on making repairs after problems occur. Similarly, designs that make provisions for subsequent maintenance activities can avoid costly problems (Ceran and Newman 1992)
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