Operational Experiences with Flexible Transit Services (2004) / Chapter Skim
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Pages 55-56
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44 GLOSSARY ADA (Americans with Disabilities Act) -- 1991 Act that contains provisions on the acquisition of accessible vehicles by public and private entities, requirements for complementary paratransit service by public entities operating a fixed-route system, and provision of nondiscriminatory accessible transportation service.
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From page 56... ...
45 responses in the form of voice, fax, callback, e-mail, or other media. IVR is usually part of a larger application that includes database access.
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