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Pages 29-30

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From page 29...
... B-1 A P P E N D I X B The research team developed a list of objective indicators that may evidence successful LMPs. The indicators were used to design the telephone survey and will be referenced in the design and implementation of the case studies.
From page 30...
... B-2 • Number of unfair labor practice charges or the equivalent in the past 3 years • Number of work stoppages in the last 5 years • Average length of work stoppages • Number of other labor work actions in the past 5 years (including sick-outs, work-to-rule, sign-up/bid/pick stoppages, or other collective actions that do not immediately serve the customers) • Number of management–union lawsuits in the past 5 years • Number of times the management and the union have been sued by a third party in the last 10 years Conflicts and Resolution • Work grievances per employee over the past 3 years • Average time from filing to resolution of work grievance prior to arbitration • Presence of pre-arbitration settlement procedure • Presence of a neutral arbitration panel for grievances • Percentage of work grievances resolved prior to arbitration • Percentage of work grievances with arbitration awards • Percentage of work grievances awaiting processing • Number of pending arbitrations/number of arbitrations initiated per year

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