Use of Automotive Service Excellence Tests Within Transit (2016) / Chapter Skim
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From page 14... ...
14 As indicated in this table, almost half of all technicians who responded to both surveys have more than 10 years of experience. Most of the instructors responding to the surveys also have more than 10 years of experience working as instructors, and the majority has also worked more than 10 years in management and as technicians before becoming instructors.
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15 Aware of Transit ASE Program Yes (no.)
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16 target agencies have no ASE certifications. details are shown in Table 8.
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17 more than 20 years and have noticed that the tests are more about how the question is worded. • I think these tests are rather difficult especially if you really had no training in any of the sections .
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18 more than half of them do not have any ASE certifications. Technicians from the ASE mailing, however, strongly support testing and certification.
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19 • Provides third-party testing and eliminates the perception of subjective decisions for technician promotions. • Allows management to select technicians and assign them accordingly to their skill level.
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20 the opinions of those who took the surveys for this study (Table 20)
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21 Question #30: does Passing Automotive Service excellence make you a Better technician? Selected comments capture the sentiment of survey respon- dents: • ASE testing could be a great tool for the employee, but not used exclusively to determine a person's abilities.
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22 obtaining and keeping current at least two ASE certifications. other Appendix b examples include contract language from victor valley Transit Authority, Hesperia, California; vIA, San Antonio, Texas; and Centre Area Transportation Authority, State College, Pennsylvania.
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23 understanding that vendors add the cost of training to the price of each bus, agencies must weigh the amount of training specified in their procurements against the number of buses that can be purchased in times of budgetary constraints. As shown in Tables 24 and 25, the highest number of survey respondents in all three groups is somewhat satisfied with the vendor training they receive, whereas nearly one-quarter are not satisfied.
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24 maintenance management positions with individuals who possess management skills, yet lack technical aptitude to provide assistance to technicians on the shop floor when needed. The combination of technically unskilled technicians and those who supervise those technicians may not be appropriate for carrying out proper maintenance procedures.
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25 SuggeStionS for imProving Automotive Service excellence PArticiPAtion There were two suggestions for improving ASE participation that were highlighted by survey respondents: (1) provide technicians with more training and (2)
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