Use of Automotive Service Excellence Tests Within Transit (2016) / Chapter Skim
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3 program, how the program is used, how it could be improved, whether training is adequate, how best to prepare technicians for ASE certification, and what in their collective opinion is to be done to improve the program and motivate others to participate. Technical approach The approach to this synthesis includes a literature review, multiple surveys conducted of transit agency maintenance personnel, and in-depth investigations of three case examples.
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4 are shown in Appendix B, and all questionnaires are presented as Appendix C Three case examples were selected as noteworthy applications of the ASE program.
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