Use of Automotive Service Excellence Tests Within Transit (2016) / Chapter Skim
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Pages 42-91
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42 TRANSIT AGENCY Transit Bus Technicians Transit Bus Instructor Maintenance Manager and Union Representatives Appendix C Survey Questionnaires
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43 TCRP Synthesis J-07: Use of Automotive Service Excellence (ASE) Tests Within Transit -- Transit Bus Technician Background Information 1.
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44 ASE Certifications 5. Are you aware the ASE program includes certification for transit bus technicians?
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45 9. If yes, which reason below best describes your reason for not passing?
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46 Opinions Regarding the ASE Program 12. Would you like to see ASE certifications offered in other areas?
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47 16. Should ASE be the organization that provides technicians with testing and certification?
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49 24. Does the union do enough to support the ASE program?
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50 Opinions regarding ASE testing 28. Other comments regarding the ASE program: 29.
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51 Opinions Regarding Compensation 32. Are some ASE questions too awkward to answer?
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52 36. If yes, how much more per hour?
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53 Training 41. Do you think managers, supervisors and labor representatives should get paid more for ASE certification?
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54 46. If yes, have you found them to be useful?
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55 49. Are you satisfied with the quality of the vendor-supplied training?
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56 Recommendations for Improving ASE 51. Do you feel the training allows technicians to pass ASE testing?
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57 TCRP Synthesis J-07: Use of Automotive Service Excellence (ASE) Tests Within Transit -- Transit Bus Instructor Background Information 1.
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58 ASE Certifications 5. Total Years Spent Working in Transit Bus Management/Supervision or as a Labor Representative:*
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59 8. How many ASE Certifications do you have?
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60 12. ASE tests are:*
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61 Opinions Regarding the ASE Program 15. If yes, check all that apply 16.
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62 19. Is there another organization that should provide testing and certification instead of ASE?
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64 27. Should the union do more to support the ASE program?
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65 31. Do you think those who pass ASE tests are better technicians than those who fail?
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66 Opinions Regarding Compensation 35. Do you think the testing should include hands-on exercises?
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67 39. Do you think technicians should get paid more for ASE certification?
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68 Training 44. If yes, how much more per hour?
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69 48. If yes, have you found them to be useful?
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70 52. Are you satisfied with the quality of the vendor-supplied training?
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71 Yes 55. Are instructors provided with training for their jobs?
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72 Recommendations for Improving ASE 57. If no training provided, would you like instructor training?
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73 TCRP Synthesis J-07: Use of Automotive Service Excellence (ASE) Tests Within Transit -- Maintenance Manager and Union Representative *
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74 5. Total Years Spent Working in Transit Bus Management/Supervision or as a Labor Representative:*
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75 8. Are you aware the ASE program includes certification for transit bus technicians?
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76 12. If yes, which reason below best describes your reason for not passing?
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77 15. Would you like to see ASE certifications offered in other areas?
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78 Opinions Regarding the ASE Program 19. Should transit bus technicians be tested and certified?
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79 23. Overall do you think the ASE program is good for transit bus technicians?
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80 27. Should management do more to support the ASE program?
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81 Opinions regarding ASE testing 31. Should instructors be tested and certified?
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82 Opinions Regarding Compensation 35. Are some ASE questions too awkward to answer?
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83 39. If yes, how much more per hour?
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84 Training 44. Do you think managers, supervisors and labor representatives should get paid more for ASE certification?
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85 49. If yes, have you found them to be useful?
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86 52. Are you satisfied with the quality of the vendor-supplied training?
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87 55. Are maintenance managers and supervisors provided with training for their jobs?
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88 59. Would you like more training?
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89 Recommendations for Improving ASE 61. Other comments regarding 62.
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Abbreviations and acronyms used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FAST Fixing America's Surface Transportation Act (2015) FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012)
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