Use of Automotive Service Excellence Tests Within Transit (2016) / Chapter Skim
Currently Skimming:
Pages 5-13
The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.
From page 5... ...
5 in each specific test area prepare the questions. SMEs include working technicians, training representatives from vehicle manufacturers, customer service professionals, and educators and instructors.
|
From page 6... ...
6 both initial certification and recertification testing. ASE is also offering a greater choice of testing dates and times, including weekends.
|
From page 7... ...
7 individual. Of the survey respondents, 15% claim their shops are Blue Seal certified, including PRTC, one of the case examples highlighted in chapter four.
|
From page 8... ...
8 nATeF The National Automotive Technicians Education Foundation (NATEF) was founded in 1983 as a nonprofit, independent organization with a single mission: to evaluate technician training programs against standards developed by the automotive industry and recommend qualifying programs for accreditation by ASE.
|
From page 9... ...
9 area except H1 (CNG Engines) , cost about $25 each and can be purchased at http://www.delmarlearning.com.
|
From page 10... ...
10 • Fewer customer complaints directed at certified technicians .
|
From page 11... ...
11 managers; OEMs; and the Transportation learning Center (TlC) , which helped organize the joint labor–management participation.
|
From page 12... ...
12 TlC works on a joint labor–management basis to develop training standards for both bus and rail maintenance. The standards, established for a broad range of maintenance areas, define the learning objectives to be achieved during training.
|
From page 13... ...
13 univerSAl TecHnicAl inSTiTuTe Universal Technical Institute (UTI) is a nationally recognized provider of technical education training for students seeking careers as professional automotive, diesel, collision repair, motorcycle, and marine technicians.
|
Key Terms
This material may be derived from roughly machine-read images, and so is provided only to facilitate research.
More
information on Chapter Skim is available.