State DOTs Connecting Specialized Transportation Users and Rides Volume 2: Toolkit for State DOTs and Others (2016) / Chapter Skim
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23 Evaluation Criteria Developing a system of recurring and regular evaluation is essential to understanding how and if customers are using the linkage service, as well as the benefits they are receiving and the challenges they face. Moreover, managing agencies can use the evaluation process to determine whether customers' transportation needs are being met, and where there are gaps in service coverage (geographic, user groups, and/or trip type)
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From page 24... ...
Table 4. Evaluation criteria and evaluation questions.
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