State DOTs Connecting Specialized Transportation Users and Rides Volume 2: Toolkit for State DOTs and Others (2016) / Chapter Skim
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1 Introduction Finding travel information can be daunting for specialized transportation customers. In response, a number of states, regions, and counties have implemented services and systems that help these customers and others identify -- and in some cases access -- transportation services and programs that match a specific trip they wish to take or their general travel needs.
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2 State DOTs Connecting Users and Rides for Specialized Transportation: Toolkit The more advanced systems provide trip planning services and in some cases offer customers the option to book their reservation with a local transportation provider. Some systems are even planning to offer actual payment of services, as can be done with a system similar to Orbitz, Travelocity, Kayak, etc.
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Introduction 3 • Step 3: Analyzing Existing Linkage Functionality: To determine what linkage services will best benefit target users, linkage developers must understand how customers currently access, or fail to access, transportation services. As part of this process, linkage developers will also inventory the primary transportation providers that serve their selected geographic scope, target users, trips, and modes.
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