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From page 1...
... CONTENTS 1 SUMMARY 5 CHAPTER ONE INTRODUCTION Project Background and Objectives, 5 Technical Approach to the Project, 6 Report Organization, 6 7 CHAPTER TWO LITERATURE REVIEW Literature Review, 7 Training Programs and Initiatives, 7 Technology Solutions, 9 Incentives and Other Safety Rewards, 11 12 CHAPTER THREE SURVEY RESULTS Survey Findings, 12 Survey Data Summary, 12 Survey Conclusions, 20 21 CHAPTER FOUR CASE EXAMPLES Charlotte Area Transit System (Charlotte, North Carolina) , 22 City of Madison Metro Transit (Madison, Wisconsin)
From page 2...
... 71 CHAPTER SIX CONCLUSIONS Training, 71 Technology Solutions, 72 Constraints and Challenges, 72 Lessons Learned, 73 Summary, 74 Further Research, 74 75 GLOSSARY 76 ACRONYMS 78 REFERENCES Note: Many of the photographs, figures, and tables in this report have been converted from color to grayscale for printing. The electronic version of the report (posted on the web at www.trb.org)
From page 3...
... SUMMARY SUCCESSFUL PRACTICES AND TRAINING INITIATIVES TO REDUCE BUS ACCIDENTS AND INCIDENTS AT TRANSIT AGENCIES The purpose of this study is to document successful practices and training initiatives, including bus operator training and retraining programs, that have been effective in reducing accidents and incidents. Recognizing that safety does not occur in a vacuum and that mitigation measures are not strictly confined to the training of bus operators, the study also focuses on other system approaches that have been implemented to address safety hazards.
From page 4...
... 2 as very important. A few agencies speculated that improved operator driving habits and the reduction of transit incidents were due simply to the operators' awareness of the video recording and its ability to track, for example, aggressive driving and hard braking events.
From page 5...
... 3 • All agencies cited the value of using actual onboard video and audio recordings in refresher and remedial training, and in counseling sessions with specific bus operators. • All agencies recognized the value of their employees to their organizations.
From page 6...
... 4 Greater Cleveland Regional Transit Authority addressed the importance of working closely with members of the labor union in implementing new programs, procedures, and technology applications. The agency attributes much of its success using a DMS to the acceptance of the technology by bus operators, which was the result of constant communication with the local Amalgamated Transit Union before, during, and after the implementation of the program.
From page 7...
... 5 CHAPTER ONE INTRODUCTION In Bus Operator Safety -- Critical Issues Examination and Model Practices, a study by the National Center for Transit Research (NCTR) , bus operator failure to perform or implied failure to react was cited as a contributing factor in many of the transit safety-related events studied (Staes et al.
From page 8...
... 6 employee certification programs, and those designed to address incidents occurring on transit systems, such as bus operator assaults and collisions. Recognizing the proactive nature of many of the nation's transit agencies, including the case example agencies selected for this study, any locally adopted or observed standards related to training, collision avoidance, or the reduction of bus operator assaults that were discussed during the interviews or subsequent communication are identified in this report.

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