e-Transit: Electronic Business Strategies for Public Transportation, Volume 4: Advanced Features of Transit Websites (2003) / Chapter Skim
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Pages 178-180
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Appendix A: Summary Bibliography for Web-based Customer Information During the literature review phase of the J-09 Task 4 project, the project team reviewed approximately 65 documents that were related in some way to Web-based customer information. This bibliography includes a list of the key sources reviewed.
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16. Lappin, Jane.
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32. Schaller, Bruce.
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