Skip to main content

Currently Skimming:


Pages 4-13

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
Select key terms on the right to highlight them within pages of the chapter.


From page 4...
... 4CHAPTER 2 FINDINGS ASP BACKGROUND ASP Business Model An ASP is an enterprise that provides network-based access to applications that it hosts, maintains, manages, upgrades, and operates in its own data center or in a partner's data center. ASPs rent access to their applications for a monthly fee; this fee usually depends upon the number of users accessing the application, the specific application modules accessed, and associated service and support options selected by the customer.
From page 5...
... new ASP rather than licensing the software applications themselves and bringing the processing in-house. Benefits of ASP Usage The ASP industry claims a number of benefits result from subscribing to ASP services.
From page 6...
... operating, and maintaining software applications and providing support to the customers who subscribe to those software applications. Some ASP services are included as part of the overall service subscription; other services may require a separate service subscription.
From page 7...
... found that 19% of its respondents currently outsourced one application to an ASP; the survey found that another 18% of respondents outsourced more than one application to ASPs. Another 13% of respondents were actively evaluating ASPs at the time of the survey.
From page 8...
... • Problem resolution: Concern that the vendor will be unresponsive to customer problems, especially if the customer is a small customer, creates reluctance to use ASPs. • Service interruption: Fear of loss of service from outsourced mission-critical systems because of network outages also causes reluctance.
From page 9...
... Thin Client Benefits Thin client computing offers several benefits to those organizations that choose to implement it. Lowber (28)
From page 10...
... technology has been available for a number of years and appears to be well on its way to universal acceptance. Lowber (30)
From page 11...
... COMPARISON OF ASP AND THIN CLIENT The fundamental difference between the ASP service delivery model and thin client computing is that in the ASP case, application hosting and operation is outsourced to an external vendor, the ASP. Under the ASP model, the ASP vendor takes responsibility for all hardware and software issues, system implementation, operation, hardware and software maintenance and upgrades, performance monitoring, and user support.
From page 12...
... • Failure to meet specified service levels: Check the ASP's prior service-delivery performance with existing ASP customers. Investigate how the ASP delivers service and how the ASP handles customer problems and increases the priority given to problems remaining unresolved after fixed periods of time.
From page 13...
... other local government agency. In these cases, the transit agency, either by choice or by statute, has effectively outsourced its applications to the computing service–providing agency and is not directly responsible for providing its own application system services.

Key Terms



This material may be derived from roughly machine-read images, and so is provided only to facilitate research.
More information on Chapter Skim is available.