Establishing a Coordinated Local Family Assistance Program for Airports (2017) / Chapter Skim
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Pages 25-38
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From page 25... ...
25 S e c t i o n 3 "If it is not up to the airport personnel to provide any specifics, then someone should at least brief the families about what to expect from the air carrier personnel." – Family member from an aviation disaster Assigning family assistance roles and responsibilities creates the basic framework for an airport family assistance program. By documenting critical tasks and designating the organization responsible for each one, the airport builds the foundation for effective command and control.
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26 establishing a coordinated Local Family Assistance Program for Airports response teams to take on many of the responsibilities otherwise performed by air carrier staff. These teams are composed of volunteers from airlines, airport departments, and even the local community.
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Roles and Responsibilities 27 By creating these relationships prior to an aviation disaster, airport EOCs will have a point of contact available immediately following an aviation disaster to assist with the response and provision of family assistance services. Nongovernmental Organizations Following a legislated accident, the ARC is tasked with supporting the affected air carrier in the operation of an FAC.
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28 establishing a coordinated Local Family Assistance Program for Airports departments, local medical coalitions, and state hospital emergency preparedness representatives to coordinate patient tracking. A representative in the airport EOC should be assigned the management of this information.
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Roles and Responsibilities 29 questions posed by unaffected passengers who are seeing information about the aviation disaster on social media or other media outlets. Vendors/Service Providers In addition to prepositioned contracts with concessionaires and FBOs, airports should look to create emergency contracts that can be used in the aftermath of an aviation disaster to support family assistance services.
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30 establishing a coordinated Local Family Assistance Program for Airports required task of making initial notification to families. Many air carriers also have local procedures to reserve hotel facilities near the aviation disaster location; this supports their required task of establishing an FAC.
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Roles and Responsibilities 31 Figure 2. Legislated aviation disaster passenger and family assistance initial response flow.
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32 establishing a coordinated Local Family Assistance Program for Airports Responding Organization Tasks Airport operator Establish, activate, and manage an EOC/airport operations center/department operations center. Contact the affected air carrier to coordinate on local family assistance response.
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Roles and Responsibilities 33 Responding Organization Tasks Air carrier Notify NTSB TDA Division.* Send representative to the airport EOC.
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34 establishing a coordinated Local Family Assistance Program for Airports Responding Organization Tasks Airport tenants Direct inquiring families and friends to affected air carrier's ticket counter or escort them to the FRC, per instructions from airport management and the affected air carrier. American Red Cross Assist families and survivors in the FRC and PGA with services, including disaster mental health, childcare, and spiritual care.
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Roles and Responsibilities 35 Responding Organization Tasks Law enforcement/security Provide security at the FRC and PGA to ensure privacy for families, friends, and uninjured passengers. Provide traffic control at airport access roads and terminal.
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36 establishing a coordinated Local Family Assistance Program for Airports Table 2. (Continued)
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Roles and Responsibilities 37 Table 2. (Continued)
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38 establishing a coordinated Local Family Assistance Program for Airports Responding Organization Tasks Law enforcement/ Provide security at the FRC and PGA to ensure privacy for security families, friends, and uninjured passengers. Provide traffic control at airport access roads and terminal.
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