Establishing a Coordinated Local Family Assistance Program for Airports (2017) / Chapter Skim
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Pages 56-61
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From page 56... ...
56 S e c t i o n 6 "My support person was there and talked to me and my family. He was wonderful.
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communicating with Affected Families, Friends, and Survivors 57 Providing Information Regardless of the type of aviation disaster -- legislated or non-legislated -- the informational needs of those affected remain the same. Accurate and timely information is paramount in working with survivors, families, and friends.
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58 establishing a coordinated Local Family Assistance Program for Airports Phone Calls Airports can expect their phone systems to be overwhelmed following an aviation disaster. Some of the phone calls may be from family members seeking information.
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communicating with Affected Families, Friends, and Survivors 59 conversations; this was because they were unclear as to why the person was taking notes and unsure of how the information would be used. The NTSB's Federal Family Assistance Plan for Aviation Disasters stresses that "personal information provided by family members and victims through discussions, interviews, counseling, or any other form of information exchange should remain confidential and shall not be used for future litigation purposes" (National Transportation Safety Board, 2008)
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60 establishing a coordinated Local Family Assistance Program for Airports versus "victim." When referring to the individuals involved, it is recommended to use "loved one," another relational phrase (e.g., "mother," "father," "brother," "sister") , or even the victims' names.
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From page 61... ...
communicating with Affected Families, Friends, and Survivors 61 should have provisions in place to meet the need for translation and interpretation services. These services may include telephone-based language assistance services, local language resources, sign language interpreters, and access to braille printing.
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