The National Academies Press

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Pages 62-77

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From page 62... ... 62 S e c t i o n 7 "I believe we should have been held in one place so that our families would be able to find us. Airport employees or ambassadors clearly marked with vests or signs could stand at each entry of the terminal to direct loved ones to their family member. Read the entire page →
From page 63... ... operations and Logistics 63 leadership should determine the likelihood that families and friends will travel to the airport seeking information and be prepared to receive them if they arrive. Airports should be prepared to activate the family assistance program at the request of the affected air carrier even if the airport is not an origin, destination, or connection airport of the affected flight. Read the entire page →
From page 64... ... 64 establishing a coordinated Local Family Assistance Program for Airports • Airport family assistance response team (if applicable) , • Airport and other local public information officers (PIOs) Read the entire page →
From page 65... ... operations and Logistics 65 American Red Cross, Mutual Aid Partners, and Nongovernmental Organizations If they have not already been notified, support partners such as the ARC, mutual aid partners, and NGOs should be made aware of the aviation disaster and that the airport is activating its family assistance program. These partners can bring to bear significant resources that support airport family assistance operations, and they may have a required role in legislated aviation disasters. Read the entire page →
From page 66... ... 66 establishing a coordinated Local Family Assistance Program for Airports airport EOC by phone or in person to help verify the number of patients transported to specific hospitals and, where possible, to confirm their names. In legislated aviation disasters, both the ARC and the affected air carrier are tasked with sending liaisons to hospitals. Read the entire page →
From page 67... ... operations and Logistics 67 Coordination with Hospitals Research for this project highlighted that many airports had coordinated planning and preparedness efforts with local hospitals, including involving them in airport drills and exercises. Airports should emphasize to each hospital the importance of sharing patient information with airport EOC, as well as the importance of applying the appropriate safeguards to any HIPAA information. Read the entire page →
From page 68... ... 68 establishing a coordinated Local Family Assistance Program for Airports addressed in the airport's family assistance program and communicated in advance. Remember that assistance and security may be needed from parking areas to the airport/FRC/FAC and back again. Read the entire page →
From page 69... ... operations and Logistics 69 This project's research with airports and air carriers found the following considerations for the PGA: • The PGA needs to provide protection from the public and the media; therefore, it should be located in a private area or protected by security that is able to control entry and remove persons as needed; • The PGA should be ADA-compliant and have access to restroom facilities; • The PGA should allow survivors the ability to exit the airport privately after reuniting with loved ones; and • Depending on the location of the PGA, there should be access to buses or vans to transport survivors to the reunification location or to return to the terminal to continue their journeys. When determining the location for the PGA, airports should ensure that the site is able to accommodate the number of passengers of the largest aircraft serving the airport. Read the entire page →
From page 70... ... 70 establishing a coordinated Local Family Assistance Program for Airports Briefings should be succinct and include information such as: • An explanation of how reunification with loved ones will take place, • Actions being taken on behalf of survivors, and • An explanation of available services such as spiritual care or behavioral health support. Some of this information can be preprinted on large posters to be placed in the PGA. Read the entire page →
From page 71... ... operations and Logistics 71 • Children's toys (stuffed animals, paper and crayons, books, etc.) ; • Access to restroom facilities; • Access to phones to call loved ones; • Dry clothes such as socks, undergarments, sweatshirts, and pants; • Computer and Wi-Fi access, if possible. Read the entire page →
From page 72... ... 72 establishing a coordinated Local Family Assistance Program for Airports Because multiple air carriers and general aviation clients may service an airport, one standardized form should be available for intake and documentation purposes in the FRC. This will help avoid confusion, avoid duplicate information requests of family members, and expedite the process, lessening the stress on the affected families and friends seeking information about their loved ones. Read the entire page →
From page 73... ... operations and Logistics 73 • Explanation of how reunification with loved ones will take place; • Actions being taken on behalf of families and friends; • Explanation of available services, such as via clergy or behavioral health support; • Next steps; and • Transitioning to the FAC. Affected persons in the FRC are likely to prefer that the briefings be led by someone they view as a neutral third party, such as an airport employee or ARFF/firefighting, law enforcement, or EMS representatives, rather than a representative of the air carrier. Read the entire page →
From page 74... ... 74 establishing a coordinated Local Family Assistance Program for Airports The affected carrier may take the initiative to open and operate the crew reception area on its own, and if it does so, it should relay this information to the airport EOC. For smaller airports or airports where the affected carrier does not have on-site support, airports should consider designating a crew reception area. Read the entire page →
From page 75... ... operations and Logistics 75 should be provided to ensure that the vehicles are not broken into while people are in the airport or that media or other persons do not attempt to contact those affected as they return to their vehicles. This location should be a considerable distance from any media staging area. Read the entire page →
From page 76... ... 76 establishing a coordinated Local Family Assistance Program for Airports – Coordinate with hospitals and/or public health authorities to obtain information. – Document a process for securely relaying information to the affected air carrier. Read the entire page →
From page 77... ... operations and Logistics 77 M Document a process for conducting briefings as soon as the FRC is operational. – Document the persons/positions responsible for conducting and participating in briefings. Read the entire page →

From page 62...

... 62 S e c t i o n 7 "I believe we should have been held in one place so that our families would be able to find us. Airport employees or ambassadors clearly marked with vests or signs could stand at each entry of the terminal to direct loved ones to their family member.