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Pages 100-102

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From page 100...
... 100 10.1 Introduction Guidance developed in Chapter 5 and based on human factors is presented here to improve how passengers respond to and understand PA announcements. The basic guidance consists of the following points: 1.
From page 101...
... public address System announcements 101 10.3 Announcement Delivery and Live Announcements Prerecorded announcements tend to be made by professionals or staff members trained and skilled in speaking into a microphone and announcement delivery. The following apply to all announcements and should be included in basic training for all gate agents and any crew or staff likely to make an announcement under normal or emergency conditions.
From page 102...
... 102 Improving Intelligibility of airport terminal public address Systems 10.6 Message Cuing Use the following to alert passengers to an impending announcement: • Precede each announcement with a notable break in background music to draw attention to and provide a cue for the announcement. • Precede announcements with short, familiar tones, particularly for emergency messages.

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