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From page 1...
... S-1 Summary Knowledge management (KM) is the process an organization uses to collect and manage organizational knowledge and information.
From page 2...
... S-2 When looking to bring KM into a transit agency, it is necessary to consider diﬀerent elements of KM and the diﬀerent areas on which KM eﬀorts can focus. The elements of eﬀective KM are This Guidebook contains a chapter for each of the elements, with a description of the element and associated challenges that transit agencies may encounter related to these elements.
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