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Pages 177-205

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From page 177...
... A-1 Appendix: Knowledge Management Technology Tools and Resources Catalog The catalog in this appendix includes a variety of technology tools that can be used to support KM within transit agencies. Table A-1 provides an overview of the categories of information that are provided for each technology tool.
From page 178...
... Table A-2: KM Technology Tools – Posting and Storage Tools System Name: Bloomfire Description: Bloomfire is an enterprise knowledge and collaboration platform that is driven by social interaction. Features: Storage Capability Content is stored on the cloud.
From page 179...
... Table A-2: KM Technology Tools – Posting and Storage Tools System Name: Communifire Description: Communifire is an intranet tool that allows users to easily share and track documents, while also interacting socially. Features: Storage Capability Storage ranges from 10GB of memory (10 users)
From page 180...
... Table A-2: KM Technology Tools – Posting and Storage Tools System Name: MS OneDrive for Business Description: OneDrive is a file hosting service that allows users to sync files and later access them from a web browser or mobile device. OneDrive for Business is a managed cloud storage for business users that replaces SharePoint Workspace.
From page 181...
... Table A-2: KM Technology Tools – Posting and Storage Tools System Name: Igloo Description: Igloo is "a modern intranet [that] connects people to three things: people, information, and processes." Features: Storage Capability: With Igloo, you can create knowledge bases to store processes and policy documents in a place that is easy to find.
From page 182...
... Table A-3: KM Technology Tools – Collaboration, Sharing, and Discussion Tools System Name: Hoop.la Description: Hoop.la is a flexible, feature-rich SaaS platform that can serve as a KM intranet. It provides a cohesive environment for staff to share, interact, provide feedback, and converse.
From page 183...
... Table A-3: KM Technology Tools – Collaboration, Sharing, and Discussion Tools System Name: Ning Description: Ning is a social networking platform and content management system that can be used to connect organizations to employees, customers and each other. Features: Storage Capability 1TB maximum storage.
From page 184...
... Table A-3: KM Technology Tools – Collaboration, Sharing, and Discussion Tools System Name: eXo Platform Description: eXo Platform is a collaboration and social networking tool. Features: Storage Capability Store and manage file documents in an xCMIS-compliant repository.
From page 185...
... Table A-3: KM Technology Tools – Collaboration, Sharing, and Discussion Tools System Name: Google Drive Description: Google Drive is a cloud storage tool that allows users to store and share documents, video files, photos, etc. Features: Storage Capability Google Drive offers 15 GB of memory for free and an additional 100 GB for $1.99/month and up to 1TB for $9.99/month.
From page 186...
... Table A-3: KM Technology Tools – Collaboration, Sharing, and Discussion Tools System Name: Slack Description: Slack is a social collaboration tool that allows teams to communicate easily and instantly, under the belief that social interaction builds trust for more seamless knowledge sharing. Features: Storage Capability Ranges from 5GB (Free option)
From page 187...
... Table A-3: KM Technology Tools – Collaboration, Sharing, and Discussion Tools System Name: Yammer Description: Yammer is a Microsoft Office 365 application that allows users to connect with others, share files, and work together under a project or topic. Features: Storage Capability Files shared can be up to 5GB in size (Enterprise)
From page 188...
... Table A-3: KM Technology Tools – Collaboration, Sharing, and Discussion Tools System Name: Smartsheet Description: Smartsheet is a tool that allows users to share files, track tasks, and discuss stored items. It is a solution for managing and automating large-scale collaborative work.
From page 189...
... Table A-4: KM Technology Tools – Sustaining Knowledge Tools System Name: Moodle Description: Moodle is a learning platform designed to provide educators, administrators and learners with a single robust, secure and integrated system to create personalized learning environments. Features: Storage Capability While not a content management system, it does offer a range of ways to import, export and manage digital content of any kind to enable and support learning.
From page 190...
... Table A-4: KM Technology Tools – Sustaining Knowledge Tools System Name: Mentor Scout Plus Description: Mentor Scout is a mentor-mentee software management system. This software operates with SaaS-based self-service technology matching.
From page 191...
... Table A-5: KM Technology Tools – Cross-Cutting Tools System Name: SharePoint 2013 Description: SharePoint is a cloud service that allows users to store, share, and manage documents from multiple devices. Its functionality is primarily data storage.
From page 192...
... Table A-5: KM Technology Tools – Cross-Cutting Tools System Name: Jive-n Description: Jive integrates functionality across online communities, blogging, social networking, forums, blogs, wikis and chat. Jive claims to serve as an "interactive intranet." Organizations can take advantage of real-time analytics to help measure the impact of the functions.
From page 193...
... Table A-5: KM Technology Tools – Cross-Cutting Tools System Name: Office 365 Description: Office 365 represents a group of software system subscriptions that enable collaboration, storage and social networking. Features: Storage Capability Office 365 has high storage capabilities for users (1 TB)
From page 194...
... Table A-6: KM Templates and Guides Title and Location1 Content Description Primary KM Function Type of Resource Cost KM Capability Assessment Tool by APQC https://www.apqc.org/km-capabilityassessment-tool KM Capability Assessment measures and evaluates an organization's KM competencies across various categories (strategy, people, process, and content)
From page 195...
... Table A-6: KM Templates and Guides Title and Location1 Content Description Primary KM Function Type of Resource Cost http://www.dot.ca.gov/docs/ct_know ledge_transfer_guidebook.pdf https://das.nh.gov/hr/documents/Wo rkforce_Development/Knowledge%20 Management%20&%20Transfer%20M odel.doc http://www.transportation.wv.gov/hig hways/training/Documents/INSTRUCT ORGUIDE2015KnowledgeManagement. pdf http://www.transportation.wv.gov/hi ghways/training/Documents/PARTICIP ANTGUIDEKnowledgeManagementFY 2015.pdf http://pdf.usaid.gov/pdf_docs/Pnadk 308.pdf http://www.ironwoodlearning.com/In tegrating%20Knowledge%20Manage ment%20and%20Learning.pdf Knowledge Transfer Guidebook This California Department of Transportation guidebook outlines different methods to be used for KM.
From page 196...
... Table A-6: KM Templates and Guides Title and Location1 Content Description Primary KM Function Type of Resource Cost KM Presentation http://kmatksu.iwiki.kent.edu/file/vie w/Kent+State+Kraft+KM+Presentation .pptx Presentation on Kraft Foods KM strategy. Planning Presentation Link initiates download NYU Knowledge Transfer Template https://www.nyu.edu/content/dam/n yu/hr/documents/managerguides/Kn owledgeTransferTemplate.pdf Knowledge transfer template that is used by NYU's HR department to ensure that essential knowledge is gathered from employees who are ending employment.
From page 197...
... Table A-7: KM Journals Journal Title Description actKM: Online Journal of Knowledge Management The actKM Online Journal of Knowledge Management (The Journal) is a peer-reviewed journal devoted to providing perspectives on topics relevant to KM and associated areas such as, Intellectual Capital, Innovation, Organizational Learning or Complexity.
From page 198...
... Table A-7: KM Journals Journal Title Description Research analysis of various aspects of the knowledge society. International Journal of Knowledge-Based Development IJKBD serves as a multidisciplinary platform with a systems approach to the theory and practice of knowledge-based development activities and processes, focusing on knowledge cities and societies, knowledge-based urban development, knowledge and innovation clusters, and knowledge-intensive service activities.
From page 199...
... Table A-7: KM Journals Journal Title Description Management services knowledge, process knowledge, customer knowledge and knowledge assets. IJKM helps organizations to respond to rapid changes in a systematic manner.
From page 200...
... Table A-8: KM Online Training Title2 Web link Description Cost Collaborative Knowledge Services https://www.canvas.net/browse/ columbiau/courses/collaborativeknowledge-services Online course offered through Columbia University, taught by Ed Hoffman (NASA Chief Knowledge Officer) Free Change Management https://www.lynda.com/ Communication-tutorials/ChangeManagement/456826-2.html Online training course, Lynda.com Requires Lynda.com account Open Learning World Online Knowledge Management Training Course http://www.openlearningworld.com/ innerpages/Knowledge%20Managem ent.htm Online KM training course that introduces KM, building knowledge networks, and KM tools.
From page 201...
... Table A-9: KM Certification Programs Title3 Web Link Description Cost Association for Talent Development (ATD) Knowledge Management Certificate https://www.td.org/Education/ Programs/KnowledgeManagement-Certificate This program is designed for professionals who want to understand KM and how to provide leadership in their organizations with a broader array of learning solutions that meet the critical information needs of the workforce.
From page 202...
... Table A-9: KM Certification Programs Title3 Web Link Description Cost KMPro Certified Knowledge Management (CKM) Certification http://www.ikmpro.org/kmcertification/certifiedknowledge-managercertification-ckm/ The KMPro Certified Knowledge Management (CKM)
From page 203...
... Table A-10: KM Conferences Title Description International Conference on Knowledge Management (ICKM) The Knowledge & Information Professional Association (KIPA)
From page 204...
... Abbreviations and acronyms used without definitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FAST Fixing America's Surface Transportation Act (2015) FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012)
From page 205...
... Know ledge M anagem ent Resource to Support Strategic W orkforce D evelopm ent for Transit A gencies TRB TRA N SPO RTATIO N RESEA RCH BO A RD 500 Fifth Street, N W W ashington, D C 20001 A D D RESS SERV ICE REQ U ESTED ISBN 978-0-309-44678-5 9 7 8 0 3 0 9 4 4 6 7 8 5 9 0 0 0 0

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