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Pages 109-117

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From page 109...
... 109 The primary mission of an airport staff is to ensure continuous, safe, secure, and efficient operation of everything within the physical boundaries of the airport, including runways, terminals, roadways, support facilities, perimeters, and critical infrastructure. A good working environment is critical to bringing about the clear, direct, and coherent communications necessary to achieve this goal.
From page 110...
... 110 Guidance for Planning, Design, and Operations of Airport Communications Centers 8.2 Standard Operating Procedures (SOPs) The CONOPS embodies the intended mission and functionality of the ACC.
From page 111...
... Operations 111 Three main factors to consider before writing an SOP: • The terminology used should be consistent with the terminology used in the airport. For example, if the physical access control system has been given a local name, such as ACAMS (access control and monitoring system)
From page 112...
... 112 Guidance for Planning, Design, and Operations of Airport Communications Centers • Control document notation. The SOP is one of many SOPs; therefore, each SOP must be accurately cataloged using a taxonomy system similar to the guidance provided in Section 2.1 of this Guidebook.
From page 113...
... Operations 113 8.3.2 Management Role Airport management plays an important role in ensuring that the ACC environment is as stress-free as possible by engaging in employee-friendly activities that promote an atmosphere conducive to carrying out the mission of the airport, as well as attending to the needs of the personnel. Examples of employee-friendly policies and approaches include • Mandated breaks and desk-side exercises.
From page 114...
... 114 Guidance for Planning, Design, and Operations of Airport Communications Centers 8.5 Facility Operations and Management Ensuring that the ACC maintains a comfortable working environment is critical. Every aspect of the working conditions -- from lighting to temperature control to physical space -- must be maintained in the most pleasant condition possible.
From page 115...
... Operations 115 • The EOC focuses on managing emergencies. An EOC is generally not occupied until it is "activated" by an incident.
From page 116...
... 116 Guidance for Planning, Design, and Operations of Airport Communications Centers Perhaps the most important recommendation is the creation of an FSP. The FSP need not be a large document, but it should provide the necessary guidance to ensure that the ACC is protected.
From page 117...
... Operations 117 • Perform a risk assessment. A risk assessment is the process of collecting information and assigning values to risks for the purpose of informing priorities, developing or comparing courses of action, and informing airport management.

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