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From page 12... ... 12 With input from the topic panel, the principal investigator developed a survey to gather information about eligibility appeal programs from selected transit agencies. Appendix B presents a copy of the survey questions. Read the entire page →
From page 13... ... Survey Results 13 Map # * Transit Agency Service Area State 1 Eastern Contra Costa Transit Authority (Tri-Delta Transit) Read the entire page →
From page 14... ... Source: Figure created using GoogleMyMaps. Red stars indicate transit agencies that are case examples; blue circles indicate other survey respondents. Read the entire page →
From page 15... ... Figure 2. Northern California, Texas, and New England survey respondents. Read the entire page →
From page 16... ... 16 Administration of ADA Paratransit Eligibility Appeal Programs Eligibility Overview For most transit agencies -- including the survey respondents -- the ADA paratransit eligibility determination process consists of the following steps: 1. The transit agency provides information on paratransit service through a website, printed material, and presentations to target markets. Read the entire page →
From page 17... ... Survey Results 17 unconditional eligibility. Three agencies did not provide data on the number of registered riders. Read the entire page →
From page 18... ... 18 Administration of ADA Paratransit Eligibility Appeal Programs Figure 4 shows where agencies provide information about the right to appeal. Agencies could select as many methods as they used. Read the entire page →
From page 19... ... Survey Results 19 advisory groups to improve the process. Comments provided by agencies that responded "No" included: • "We worked with the FTA Civil Rights Department to have a policy that meets the federal requirements." • "There is consideration to include the Local Advisory Council in our appeal process." • "We have a transit advisory group made up of riders/people with disabilities, but they only advise concerning appeals process if requested." The survey asked, "Which applicant categories for ADA paratransit can appeal the initial determination? Read the entire page →
From page 20... ... 20 Administration of ADA Paratransit Eligibility Appeal Programs • "They must provide the basis of the appeal and what the appeals panel should take into account." • "[The] applicant is requested to provide new information not considered in the eligibility process." Figure 8 presents the ways in which an applicant can request an appeal from the transit agencies. Read the entire page →
From page 21... ... Survey Results 21 • "[The] agency offers applicants two opportunities to appeal. Read the entire page →
From page 22... ... 22 Administration of ADA Paratransit Eligibility Appeal Programs The survey asked transit agencies if they offer free ADA paratransit service to an appellant who is coming to an appeal hearing. Of 37 respondents, 32 agencies (86.5%) Read the entire page →
From page 23... ... Survey Results 23 The survey asked transit agencies about the ways in which they train the appeal committee members. Figure 12 presents the responses. Read the entire page →
From page 24... ... 24 Administration of ADA Paratransit Eligibility Appeal Programs Appeal Hearing Process Figure 13 presents the range of the committee sizes that hear an appeal. The most common committee size for an appeal hearing is three members (14 agencies, or 37.8% of respondents) Read the entire page →
From page 25... ... Survey Results 25 majority vote or by consensus. Three transit agencies did not answer this question. Read the entire page →
From page 26... ... 26 Administration of ADA Paratransit Eligibility Appeal Programs • "Agency staff randomly reviews 10 eligibility applications each month to ensure that the determination is consistent with the information provided. Staff also participate as the transit representative on the appeals panel." • "After each appeal, the ADA paratransit manager analyzes data and communicates with the appeals board coordinator if there is concern with quality for future appeals cases." • "The agency has one appeal officer who is well trained and well qualified. Read the entire page →
From page 27... ... Survey Results 27 26 20 20 30 4 2 1 Summary Notes Audio Recording Transcriptions Transit Agency Form Video Recording Respondents (n = 37) 100 Figure 16. Read the entire page →
From page 28... ... 28 Administration of ADA Paratransit Eligibility Appeal Programs appeal activity is minimal and cost is nominal, so it is calculated as part of each employee's responsibility. Another agency responded that staff hours for appeals are part of regular duties. Read the entire page →
From page 29... ... Survey Results 29 Number of Appeals Number of Agencies FY 2016 FY 2015 No appeal 10 13 1–2 appeals 11 9 3–24 appeals 5 2 25–49 appeals 2 4 50–99 appeals 1 2 100+ appeals 4 2 No data provided 4 5 Table 6. Number of eligibility appeals per transit agency. Read the entire page →
From page 30... ... 30 Administration of ADA Paratransit Eligibility Appeal Programs Percent of Total Applicants Who Appealed Number of Agencies * < 0.50% (minimum 0.04%) Read the entire page →
From page 31... ... Survey Results 31 Changes and Challenges Figure 18 shows whether the surveyed transit agencies have recently made or plan to make changes to their appeal processes. Overall, about a third (12 of 37) Read the entire page →

From page 12...

... 12 With input from the topic panel, the principal investigator developed a survey to gather information about eligibility appeal programs from selected transit agencies. Appendix B presents a copy of the survey questions.