Administration of ADA Paratransit Eligibility Appeal Programs (2018) / Chapter Skim
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32 C H A P T E R 4 This chapter elaborates on the eligibility appeal processes for five transit agencies that responded to the survey. These five transit agencies employ a variety of processes to conduct the initial eligibility certification and the appeal hearings.
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Case Examples 33 Transit Agency Who Conducts Initial Eligibility Process Eligibility Determinations (2016 new applicants and recertifications) Appeals Committee Appeals: 2015 Appeals: 2016 Valley Metro Regional Public Transportation Authority (Valley Metro)
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34 Administration of ADA Paratransit Eligibility Appeal Programs Valley Metro's ADA eligibility coordinator reviews the applicant's eligibility file together with any additional information the applicant provides with the appeal request. On rare occasions -- about five times per year, according to the paratransit program supervisor -- the agency may revise its initial determination based on this pre-hearing review.
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Case Examples 35 Valley Metro estimates it requires 2 hours of staff time to prepare for an appeal hearing. The three panel members spend a combined 12 hours for each hearing.
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36 Administration of ADA Paratransit Eligibility Appeal Programs place of an in-person hearing. According to RTC's ADA certification supervisor, RTC receives 5–10 requests for appeals solely in writing each month.
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Case Examples 37 significant experience over the years in hearing all of the RTC eligibility appeals. A single hearing officer also removes the issues of inconsistent decision making.
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38 Administration of ADA Paratransit Eligibility Appeal Programs appeals an eligibility decision. The procedure document focuses on the process of applying for and participating in an appeal.
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Case Examples 39 to "Conditional," six; change "Conditional" to "Unconditional," eight; change "Not eligible" to "Temporary," two; and additional conditions placed on a "Conditional" determination, five. Since the existing process began in 2010, the highest number of appeals in a single year was 40.
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40 Administration of ADA Paratransit Eligibility Appeal Programs Capital Metro publicizes its eligibility appeal process through its rider guide and public meetings. An advisory committee has an ongoing role in the process, and one of its members is on the eligibility appeal panel.
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Case Examples 41 paratransit eligibility manager reviews it before sending it to the appellant. The document in Appendix F can be used as a template.
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42 Administration of ADA Paratransit Eligibility Appeal Programs recertifications. It also does not distinguish temporary determinations of eligibility.
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Case Examples 43 center is in the same building where the initial functional assessments take place. Hearings take place to accommodate the schedules of the appeal officer and the applicant.
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