ADA Paratransit Service Models (2018) / Chapter Skim
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Pages 141-153
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From page 141... ...
141 Authors' note: Some of the definitions that apply to terms associated with ADA complementary paratransit are borrowed in whole or in part from FTA Circular C 4710.1 Americans with Disabilities Act (ADA) Guidelines 2015.
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142 ADA Paratransit Service Models Alternate Service A transit-subsidized mobility option offered by a transit agency to ADA paratransit customers. The service must be compliant with the ADA but does not fall under the service criteria governing ADA Complementary Paratransit.
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From page 143... ...
Glossary of Paratransit Terms 143 • Operational or Full-Service Broker: A broker that provides oversight and service provider monitoring, but also performs some or all of the call center functions. • Partial Broker: An operational broker that also is permitted by the contracting transit agency to provide some of the dedicated service.
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From page 144... ...
144 ADA Paratransit Service Models For carriers providing dedicated service, contract rates typically rate structures for paratransit include per revenue vehicle hour or per trip. Revenue vehicle hours often begin with the first pick-up and end at the last drop-off of a run, although they sometimes are calculated from pull-out to pull-in, and, in the case of revenue hours, sometimes exclude lunch breaks and/or breaks of a predetermined minimum length.
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From page 145... ...
Glossary of Paratransit Terms 145 Demand-Response Transportation (DRT) Any transportation system, including the provision of designated public transportation service by public entities or the provision of transportation by private entities, which is not a fixed-route system.
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146 ADA Paratransit Service Models drivers, scheduling same-day add-on trips to vehicle runs and communicating these add-on trips to the drivers, switching trips from one run to another in response to vehicles running late or to vehicles that have become disabled and communicating these changes to the drivers, assisting lost drivers, responding to the ETA/WMR calls from customers, and, where the system has MDT/AVL capabilities, ensuring that the proper pick-up/drop-off times are being entered into the system, and ensuring that the vehicle is in the right place. Generally, paratransit practitioners use the term "dispatching" as a substitute for radio dispatching.
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From page 147... ...
Glossary of Paratransit Terms 147 ETA Calls Calls placed by the customer prior to the vehicle arrival to get an estimated time of arrival of the vehicle to which their trip has been scheduled or dispatched. Transit systems typically have policies which direct customers to only make these calls after the end of the pick-up window if the vehicle has not yet arrived.
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From page 148... ...
148 ADA Paratransit Service Models Intelligent Transportation Systems (ITS) Advanced technologies applied to various aspects of transportation to enhance mobility, energy efficiency, and environmental protection.
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From page 149... ...
Glossary of Paratransit Terms 149 Negotiated (or Confirmed) Pick-Up Time and Window Pick-up times are typically confirmed immediately after the booking of the trip request is completed.
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150 ADA Paratransit Service Models Pick-Up Window A window of time, constructed from the negotiated pick-up time, in which a vehicle may arrive for a pick-up and not be deemed early or late. For example, a common pick-up window is ±15 minutes from the negotiated pick-up time.
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From page 151... ...
Glossary of Paratransit Terms 151 Scheduling In a demand-responsive service, the process of determining the path and schedule of vehicles in the system so that they serve the trips that have been requested. Also, the process of assigning a booked trip request to a specific vehicle run, and determining in the vehicle run the scheduled (as opposed to requested)
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From page 152... ...
152 ADA Paratransit Service Models • Fares must be the same for all customers. • Service area, days, and hours must be the same for all customers.
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From page 153... ...
Glossary of Paratransit Terms 153 Straight Shift A driver assignment that has one starting time and one ending time in a given day. Total or Service Hours Includes all RVHs plus all other "gate-to-gate" hours when the vehicle is not at the garage or base or vehicle storage location; this includes all deadheading and breaks.
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