Tools and Strategies for Eliminating Assaults Against Transit Operators, Volume 1: Research Overview (2018) / Chapter Skim
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Pages 40-56
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43 The operator assault risk management toolbox was developed to support transit agencies in their efforts to prevent, mitigate, and respond to assaults against operators. The toolbox consists of a series of customizable templates for systematically evaluating and analyzing assault risks, situational factors, technologies, agency efforts, and current countermeasures that assist transit agencies in identifying gaps and improvements that would provide the largest benefits to the agency.
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SELF-ASSESSMENT QUESTIONNAIRE Category 1: Policies, Plans, and Protocols Countermeasure Questions Points Available Score Fare Collection Policies Does your agency have a fare collection policy to reduce potential for conflict over payment? 3 Do employees receive training and routine refresher information regarding their responsibilities within the policy?
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Operator Assault Risk Management Toolbox 45 STEP 2. Once each of the questions have been answered, add the point values recorded in the "score" column to produce a total score for each countermeasure.
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46 Tools and Strategies for Eliminating Assaults Against Transit Operators: Research Overview A robust and balanced approach to operator assault risk depends on a combination of these two factors. Transit agencies that deploy a large number of countermeasures are generally more capable of addressing risk than transit agencies that deploy a small number of countermeasures.
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Operator Assault Risk Management Toolbox 47 calculator provides a simple framework to prepare risk factor ranks for terminals and transfer stations on each route. How to Use the Route-Comparison Summary Table The route-based risk calculator includes a route comparison summary table that can assist the transit agency in making decisions regarding resource deployment across all sectors with the company providing a means to determine which routes within its system have the greatest risk of bus driver assault.
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48 Tools and Strategies for Eliminating Assaults Against Transit Operators: Research Overview Figure 11. Route-comparison summary table.
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Operator Assault Risk Management Toolbox 49 Step 2: Route Factors Enter the route factors risk rank from Table 4 for each route factor. For example, for the incident history factor, it is assumed that the transit system using the route-based risk calculator has two routes.
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50 Tools and Strategies for Eliminating Assaults Against Transit Operators: Research Overview RISK FACTOR ROUTE 1 ROUTE 2 ROUTE CHARACTERISTICS RISK FACTOR RANK ROUTE CHARACTERISTICS RISK FACTOR RANK REGION South 5 South 5 POPULATION DENSITY City 3 City 3 INCIDENT HISTORY <1 Simple Driver/Passenger Assault/60 months 1 1 Aggravated Driver/Passenger Assault/18 Months 6 N����� OF BARS/CRIME PRONE SPOTS 1/block 1 2/block 2 KNOWN THREAT One Known Threat of Aggravated Assault 1 Three Known Threats of Aggravated Assault 3 HOURS OF OPERATION Morning to Midday 5:00 a.m.
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Operator Assault Risk Management Toolbox 51 Step 4A: Determine terminal/transfer station risk factors. Use the centroid of the terminal to create a one-block radius from the terminal (if agency operates in an area where it is more appropriate for the radius around a terminal to be time-based, then make the radius a 5-minute walk from the terminal in metropolitan and nonmetropolitan areas and a 10-minute walk in cities)
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19This table can be reproduced to cover as many routes in a transit agency's system as denoted by n in the last row. Table 11.
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54 Tools and Strategies for Eliminating Assaults Against Transit Operators: Research Overview Pilot Test: Part 1 Part 1 was about the vulnerability self-assessment tool and consisted of three steps.
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Operator Assault Risk Management Toolbox 55 dimensions. However, the information in the completed document identified several areas that could be improved in the pilot agency's approach.
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56 Tools and Strategies for Eliminating Assaults Against Transit Operators: Research Overview • The research team clarified some procedural issues with the pilot agency team. • The pilot agency team would select three routes for pilot testing the tools.
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Operator Assault Risk Management Toolbox 57 countermeasures, particularly in the areas of training and other "soft" interventions. In addition, the research team suggested changes in data collection and analysis practices as well as other possible changes as new buses were added to its fleet and new video technologies and data storage and retrieval capacity became available.
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58 Tools and Strategies for Eliminating Assaults Against Transit Operators: Research Overview very clearly raised the issue of these types of trade-offs. At the very minimum, the results of the pilot test demonstrate that these sorts of rigorous analytical tools can help transit agencies improve their resource allocations between capital, operating and other expenses to improve their effectiveness in not only bus driver (and passenger)
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From page 56... ...
Operator Assault Risk Management Toolbox 59 the threat assessment of specific incidents, and (3) managing specific threats of violence against individual transit operators.
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