Tools and Strategies for Eliminating Assaults Against Transit Operators, Volume 1: Research Overview (2018) / Chapter Skim
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60 This section provides examples of policies, codes of conduct guidance, procedures, and operator educational materials developed by operators of U.S. and international transit agencies.
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Transit Agency Examples 61 – ls this an incident that should not involve the police department? – Are there other Amtrak personnel to involve?
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62 Tools and Strategies for Eliminating Assaults Against Transit Operators: Research Overview Tools and Strategies for Eliminating Assaults Against Transit Operators, Volume 1: Research Overview Copyright National Academy of Sciences. All rights reserved.
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Transit Agency Examples 63 Minnesota Metro Transit Passenger Code of Conduct Transit customers have responsibilities. This code of conduct applies to all customers.
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64 Tools and Strategies for Eliminating Assaults Against Transit Operators: Research Overview Driver Guidance Material Examples • Transport Safety Victoria.
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Transit Agency Examples 65 If the driver is concerned about a passenger's behavior, the following actions may help: • stop the vehicle when and where considered safe • open all doors • remain in the driver's seat or area if appropriate • request the difficult or aggressive passenger to alight from the vehicle • do not physically handle the passenger unless you are acting in self-defense (If acting in selfdefense the amount of force used must be reasonable and proportional.) • call 000 • call a supervisor If the difficult or aggressive passenger refuses to alight from the vehicle, the driver could also consider the actions below: • engage the handbrake, switch the engine off and remove the keys • advise the other passengers that they may alight the vehicle • alight from the vehicle • wait until the police arrive Driver Training It is crucial that every driver understands the procedures and is given the opportunity to practice applying the procedures in a variety of situations.
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66 Tools and Strategies for Eliminating Assaults Against Transit Operators: Research Overview In dealing with threats of violence, drivers should: • Stay calm and maintain control; do not overreact to the situation • Behave in a non-threatening way through both voice and action • Look for ways to defuse the situation • Look for ways to alert emergency response • If possible, park the bus in a public place and do not operate it • Open bus doors to allow antagonist to escape with a minimum of difficulty • Make every effort to allow passengers to exit the vehicle whenever possible including asking the antagonist to allow de-boarding • If there are no passengers on board, look for a way to escape the vehicle • If the antagonist leaves the bus, do not pursue the person • If a weapon is involved, do not make any sudden movements or attempt to grab the weapon • If you are driving, let the assailant know verbally each move being made, such as turns, lane changes, stops, etc. • Make every effort to make the assailant feel that you are cooperating and not resisting • If violence is directed toward a passenger, immediately contact emergency response and intervene only if it is safe to do so • Provide information to emergency response on bus location and on the nature of the incident including descriptions of assailant(s)
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