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From page 2...
... 5 The CASE™ and TRA research team conducted a literature review of information related to the prevention or mitigation of assaults against transit operators. They focused on specific types of workplace violence relevant to transit operators, principally Type 2 but also Types 1 and 4,1 as requested by the project review panel.
From page 3...
... 6 Tools and Strategies for Eliminating Assaults Against Transit Operators: Research Overview TCRP Synthesis 93 defined assault more broadly. A survey of transit agencies conducted as part of research found verbal threats or intimidation are the most common form of transit workplace violence, with spitting being the next most problematic.
From page 4...
... Literature Review and Synthesis 7 is a distinctly different continuum for assaults on transit drivers. In fact, the evidence suggests that the pattern of assaults on transit drivers is closely aligned with the pattern of assaults on the general population of the area within which the transit system operates.
From page 5...
... 8 Tools and Strategies for Eliminating Assaults Against Transit Operators: Research Overview 3. Training bus drivers in customer relations, conflict mitigation, and gang-related violence provides bus drivers with increased confidence and knowledge in dealing with the public.
From page 6...
... Literature Review and Synthesis 9 a variety of crime-reduction activities. Situational prevention comprises opportunity-reducing measures that (1)
From page 7...
... 10 Tools and Strategies for Eliminating Assaults Against Transit Operators: Research Overview management.6 Safety promotion, including increasing the awareness of passengers as well as all employees of how transit agencies will respond to assaults and the consequences to assaults, is a critical component of an effective risk management program. TCRP Synthesis 93 found that most transit agencies have standard operating procedures in place for responding to operator assaults.

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