Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training (2018) / Chapter Skim
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Pages 16-25
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From page 16... ...
16 This section describes effective approaches for developing and tailoring training, including strategies for gaining a better understanding of the training needs and learning tendencies of the workforce, as well as addressing obstacles related to infrastructure, equipment, and lost productivity costs. Focus 1: Understanding of Training Needs and Learning Tendencies Focus Overview In recent years, training best practices have increasingly emphasized the value of utilizing a structured approach to training development that includes a learner-centered approach.
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Best Practices for Developing and Tailoring Technical/Frontline Training 17 • Analysis. The analysis phase involves efforts to understand what the training needs to accomplish in light of the learning environment and the baseline knowledge and skills of the group to be trained.
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18 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training Gather Data on Training Needs Several strategies can be employed to gain a better understanding of the training needs within an organization. One option is to leverage the shared assessment services offered by organizations such as Educational Data Systems, Inc.
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Best Practices for Developing and Tailoring Technical/Frontline Training 19 questions about needed training to helping to prioritize among existing topics that have already been identified. This type of approach can also be useful for gathering feedback on existing courses and desired improvements.
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20 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training of trainees, small steps can be taken to make existing training more adaptable, including the following: • Administering pre-course assessments to assess a baseline level of knowledge can help provide the instructor with an understanding of the students in the class. Using such assessments prior to course start can help the instructor identify topics that may need more or less attention for a given class as well as identify individual students who may need additional support throughout the course.
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Best Practices for Developing and Tailoring Technical/Frontline Training 21 performing the task, whether or not they can complete it independently, and whether or not they have seen a positive change in their behavior since the training. While the Level 3 Evaluation Tool contains a template based around these questions, the template and questions can be revised as the transit agency sees fit, provided that they still revolve around frequency, proficiency or confidence, and change in behavior.
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22 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training up opportunities for sharing training resources. Across the board, stakeholder involvement throughout development can help to increase buy-in and maximize the success of the training once it is implemented.
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Best Practices for Developing and Tailoring Technical/Frontline Training 23 Effective and Innovative Practices Leverage Technology As technology has advanced in recent decades, organizations have increasingly turned to technology-based solutions to training (see example in Exhibit 9)
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24 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training with customers and handling difficult or dangerous situations. Because the resources were developed by NRTAP, not all of the training was relevant or applicable.
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Best Practices for Developing and Tailoring Technical/Frontline Training 25 Metra -- Mechanical Workforce Annual Learning Event on train doors. Metra has been the Chicago area's commuter rail service since 1984.
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