Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training (2018) / Chapter Skim
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Pages 26-38
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From page 26... ...
26 Focus 3: Capacity for Training and Instructor Evaluation Focus Overview While it is commonplace for transit organizations to invest in workforce development programs, only rarely do they attempt to discern whether the investment has been fruitful, if they even know how to do so. Successfully evaluating employee development programs requires structured evaluation designs, baseline data, a culture that supports evaluation, and a team that can support continuous improvements.
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Barriers and Best Practices for Delivering Technical/Frontline Training 27 to evaluation measures, and evaluation measures to intended results, including those at the organizational level. Exhibit 11 provides examples of how course objectives should align with training metrics and organizational goals and metrics.
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28 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training The second part of the Level 5 Training Evaluation Tool is a form that can be completed to carry out the actual evaluation. Exhibit 13 provides an example of how this form was adapted by CTtransit to align with the Battery System Maintenance course in the pilot study.
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Barriers and Best Practices for Delivering Technical/Frontline Training 29 supervisor. Organizations should use a variety of techniques to obtain data post-training such as surveys, focus groups, observations, and interviews to minimize participant time commitments while maximizing data collection opportunity.
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30 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training method or complement to this is an evaluation plan that demonstrates how evaluation -- and the resources required therein -- is or will be allocated and employed. Best practice suggests that putting an evaluation plan in place can help realize intended outcomes and ensure continuity of training.
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Barriers and Best Practices for Delivering Technical/Frontline Training 31 stakeholders. In the event that results of the evaluation demonstrate a particular training was not effective, the results can be used to further communicate existing gaps and the need for training to improve organizational performance.
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32 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training Identify Sources of Measurement Data Organizations should identify the metrics to be assessed, where the data sources can be found when planning for evaluation, and whether they will be directly collected from participants and/or supervisors. Practitioners should also engage with data owners such as HR staff or technical staff with baseline data in order to enlist their support in data collection and analysis before and after training delivery.
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Barriers and Best Practices for Delivering Technical/Frontline Training 33 the course and will be the source for the pre-test and post-test instruments. These questions reflect what is ultimately being tested in the evaluation.
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From page 34... ...
34 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training For outgoing promotional messages, best practice suggests that organizations should incorporate data in communications to demonstrate the value of training to the organization's goals and bottom line. Practitioners should select the data points and results that are most compelling and best tell the narrative for the impact of the training.
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From page 35... ...
Barriers and Best Practices for Delivering Technical/Frontline Training 35 Improve Instructor Selection Process Organizations should select instructors with a skillset that balances technical expertise with instruction or knowledge transfer capabilities. In terms of technical expertise, trainers or facilitators of the training should have a great deal of technical experience and background knowledge in the area they are training.
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From page 36... ...
36 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training Focus 4: Access to Innovative Training Technology Focus Overview Technological development over the past two decades has enabled a revolution in the way that training is designed, developed, delivered, and evaluated. As reflected in TCRP Research Report 199, Transit Technical Training, Volume 1: Guide to Applying Best Practices and Sharing Resources, a wide array of innovative training technologies such as computer/web-based training, simulations, virtual worlds, and video games can support more effective training at lower long-term cost and with high levels of trainee interaction, knowledge gain, and skill development.
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From page 37... ...
Barriers and Best Practices for Delivering Technical/Frontline Training 37 professionals are sometimes concerned that certain training technologies like computer- or webbased training are not conducive to the hands-on nature of technical and frontline transit jobs. Even those that are in favor of implementing such technologies find that the content is relatively low quality and not sufficiently engaging for their technical and frontline workforce.
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From page 38... ...
38 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training facilitators in the implementation of a blended course before, during, and after course delivery. The items in the checklist address the challenges and considerations for the organization to keep in mind when implementing blended learning.
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