Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training (2018) / Chapter Skim
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Pages 53-78
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53 A P P E N D I X A Full Training Program/ Provider Profiles Certified Transit Technician Program Center for Urban Transportation Research (CUTR) Overview: CUTR delivers technical training in a variety of subject areas specific to transit vehicle maintenance through their Certified Transit Technician Program.
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54 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training Description of Innovative Online Training Courses Training Name/Title: Certified Transit Technician Program Point of Contact: Lisa Staes Access Information: http://www.tmaarc.org/ Innovative and Effective Training and Development Practices The Certified Transit Technician Program uses a couple of technologies that are outside of the norm. Virtual Hands-On Training (VHOT)
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Full Training Program/Provider Profiles 55 organized statewide. There may be issues with smaller or rural agencies in the ability to allow technicians to be away from the agency for extended times.
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56 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training Educational Data Systems, Inc.
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Full Training Program/Provider Profiles 57 Innovative and Effective Training and Development Practices EDSI's instructional systems designers work alongside subject matter experts to ensure that all essential content is included in the course while adhering to ISD methodology. EDSI also consults with adult education programs across the country to incorporate adult learning principles in training design and development.
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58 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training EDSI cannot freely distribute the course across the transit industry without the transit agency's consent. One way to overcome this may be to develop a database of contacts at transit agencies who own training materials for equipment used at multiple agencies.
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Full Training Program/Provider Profiles 59 Mechanical Workforce Annual Learning Event -- Doors Metra Overview: Metra has been the Chicago area's commuter rail service since 1984. They currently offer a Mechanical Workforce Annual Learning Event, specific to train doors, for their employees.
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60 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training schedule, they still ran into new challenges. First, the time of year that the training event is held makes a difference in attendance.
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Full Training Program/Provider Profiles 61 Hours of Training Completed: 4.5 hours per employee Number of Employees Trained: 61 Number of Certified Instructors: 5 Faculty qualifications: Bachelor's degree in Training or Journeyman's certification. In lieu of degree, 4 years of railroad experience and 4 years of experience as a trainer delivering formal and informal training.
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62 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training National Rural Transit Assistance Program (RTAP) Overview: The goals of the RTAP program are to promote the safe and effective delivery of public transportation services in rural areas and to facilitate more efficient use of public transportation resources.
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Full Training Program/Provider Profiles 63 country. These reduce the costs and infrastructure requirements of the agencies themselves but present their own set of challenges.
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64 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training Nationwide survey results Follow-up interviews Email, phone, and live chat feedback Faculty qualifications: Degrees, certifications, years of experience. Training is developed by national SMEs.
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Full Training Program/Provider Profiles 65 National Highway Institute (NHI) Overview: The NHI is the training and education arm of the FHWA.
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66 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training Innovative and Effective Training and Development Practices NHI maintains a philosophy on learning that promotes the development of training that is engaging, effective, and enjoyable for both participants and instructors. As part of this philosophy, it follows several key practices for innovative and effective training.
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Full Training Program/Provider Profiles 67 Southern California Regional Transit Training Consortium (SCRTTC) Overview: SCRTTC is a 501(c)
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68 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training Secondly, transit agencies would often deliver training to small groups of perhaps 3–5 students, while paying for classroom and instructor time that could support up to 20 students. This excess capacity was seen as inefficient as that capacity could be used by other agencies who needed to train employees on the same topics.
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Full Training Program/Provider Profiles 69 Scalability and Lessons for Shared-Training Models The SCRTTC model provides an instructive example of how the responsibility for planning, developing, and delivering effective transit training can be shared on a regional scale. Several distinguishing features and external factors have contributed to its success and could determine its potential for adoption elsewhere.
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70 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training Transportation Curriculum Coordination Council (TC3) Overview: TC3 is a technical service program under the American Associate of State Highway and Transportation Officials (AASHTO)
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Full Training Program/Provider Profiles 71 Prior to the formation of TC3, there was a lack of training in the transportation industry for entry-level and/or lowerlevel employees. Many transportation agencies were developing courses in-house similar to each other, many addressing their own LMS training requirements or internet restrictions.
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72 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training Courses Developed/Validated: 120 Courses in Development: 30 Total Number of Participant Registrations: 125,000 Average Course Rating (1-5 scale) : 4.18 out of 5 (based on 513 responses)
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Full Training Program/Provider Profiles 73 Transit Training Network (TTN) Transportation Learning Center Created and maintained by the Center, the Transit Training Network (TTN)
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74 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training TTN uses a shared approach to provide transit agencies with training standards and resources at a lower cost compared to in-house training or contracted training services. TTN was developed using a consortium approach to provide the transit industry with training capacity-building resources.
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Full Training Program/Provider Profiles 75 Level I: Reaction -- Survey Findings from Pilot Delivery Level II: Learning -- Assessment Findings Level III: Changes in Work Behavior Level IV: Business Results -- System Reliability and Cost Savings Faculty qualifications: Work experience in ISD, training, labor relations, education, and community relations; Certificates (ISD, Instructional Technology, Education) ; Master's degrees (Urban Planning, ISD, Information Systems Management, Project Management, Industrial Relations and HR)
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76 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training Bus Maintenance Training and Personnel Development (BMTR) Washington Metropolitan Area Transit Authority (WMATA)
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Full Training Program/Provider Profiles 77 Prior to the BMTR program, bus maintenance training at WMATA was held sporadically, with frequently canceled classes, low attendance, and low commitment from instructors. Developing and implementing a more rigorous training program involved changing the organizational culture to be more diligent in training.
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78 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training Faculty qualifications: Prior industry and/or training experience or Master's degree Participating agencies: WMATA Evaluation sources: Pre-test, post-test, practical evaluation, instructor evaluation Scalability and Lessons for Shared-Training Models Given that bus maintenance employees across the region are handling very similar equipment, WMATA's BMTR program, immense training facility, and advanced training equipment could be of great value to employees of other agencies in the area. Although WMATA would like to support other agencies through shared training and could conceivably offer late night courses to accommodate shorter staffed agencies, they noted several potential barriers for such an effort.
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