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Pages 29-43

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From page 29...
... 29 Because IoT uses existing technologies, airport operators are often very familiar with the component technologies. They use some of these technologies, such as Wi-Fi or sensors, every day.
From page 30...
... 30 A Primer to Prepare for the Connected Airport and the Internet of Things 0 10 20 30 40 50 Familiarity Knowledge Preparedness % o f A ir po rt R es po nd en ts Very Moderately Somewhat Not at all Figure 13. IoT familiarity, knowledge, and preparedness from the ACRP Project 01-33 online survey (N = 103)
From page 31...
... Discovering the Impacts of IoT 31 • Advance information on security queues. • Better resource management from RFID in employee identification badges (e.g., information about positioning and what the employee is doing and for how long)
From page 32...
... 32 A Primer to Prepare for the Connected Airport and the Internet of Things Current State of IoT Activities Some airport operators are currently involved in IoT activities (Table 4)
From page 33...
... Discovering the Impacts of IoT 33 • Strategic differentiation. Strategic differentiation can stem from an improvement in customer experience or a more differentiated product.
From page 34...
... 34 A Primer to Prepare for the Connected Airport and the Internet of Things When paired with other information, the real-time data on employees can also help improve core operational tasks. The data can be stored for trends analysis and visualization of queuing, and then used to solve bottlenecks based on time of day and flight departures.
From page 35...
... Discovering the Impacts of IoT 35 Differentiation is often a watchword for advertising or customer experience, but it can be much more. Differentiation is fundamentally about supporting the brand of an airport.
From page 36...
... 36 A Primer to Prepare for the Connected Airport and the Internet of Things and transport and logistics (Chapter 2) , airport operators can use IoT to generate different types of business value.
From page 37...
... Discovering the Impacts of IoT 37 revenue) , unique forces in the aviation industry also open other pathways to IoT adoption.
From page 38...
... 38 A Primer to Prepare for the Connected Airport and the Internet of Things relatively simple and can be collected and managed by the airport operator alone. However, a larger goal such as providing real-time flight status information to passengers requires much more data -- some owned by the airport and some owned by airlines, air traffic control, and other organizations.
From page 39...
... Discovering the Impacts of IoT 39 However, a few common factors determine how different stakeholders approach IoT, for example: • Some stakeholders operate in the airport in essentially the same way they would operate in another non-airport location. Retail tenants, for example, run their stores at airports in the same manner as stores in shopping malls or elsewhere.
From page 40...
... 40 A Primer to Prepare for the Connected Airport and the Internet of Things Research from other industries suggests that the greatest value is likely to be created when stakeholders from different categories work together toward a common goal. This framework can help airport operators understand the various motivations and incentives of stakeholders.
From page 41...
... Discovering the Impacts of IoT 41 lines of communication open throughout the development process is key to successful IoT adoption, and stakeholder engagement helps keep parties talking. For more specifics about how to create or run a stakeholder engagement program, see ACRP Synthesis 65: Practices to Develop Effective Stakeholder Relationships at Smaller Airports.
From page 42...
... 42 A Primer to Prepare for the Connected Airport and the Internet of Things data-sharing models from different industries. What these models have in common is the aggregation of data in data-sharing (often cloud-based)
From page 43...
... Discovering the Impacts of IoT 43 one secure database. A combined database facilitates analyses across space and time that provide much more useful and robust answers to many applied questions about crop production practices.

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