Benchmarking and Comparative Measurement for Effective Performance Management by Transportation Agencies (2019) / Chapter Skim
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61 Part 2. Transportation Comparative Benchmarking Platform
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 62 Overview of the Guidebook's Companion Digital Benchmarking Platform The digital Transportation Comparative Benchmarking Platform, developed in coordination with this guidance, supports independent benchmarking or benchmarking networks. In an independent benchmarking scenario, individual agencies can set peer grouping comparisons of their own choice, evaluate their performance based on measures derived from publicly available national data sources, and use the results to reach out to peer agencies and learn noteworthy practices.
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 63 Benchmarking Platform Purpose Benchmarking should emphasize awareness and discussion as the primary outcome; number crunching should be viewed as a means to an end, not the primary focus. The benchmarking platform is a space to achieve this goal.
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 64 Platform Use Types The digital benchmarking platform can be used to support the activities listed in Table 1. Table 1.
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 65 Intended Audience The platform is intended as a benchmarking tool for transportation agency users, particularly midlevel to senior-level managers and practitioners. The purpose of it is to foster collaborative discussion with the objective of continuous improvement among the actual practitioners who support transportation agencies in achieving identified performance goals.
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 66 Core Platform Modules The platform's functionality is provided through a suite of modules that facilitate the major steps of the benchmarking process. Peer Selection Agencies should benchmark against appropriate peers.
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 67 A Visual Tour of the Benchmarking Platform Key platform functions are highlighted in the following screenshots. Visual Tour
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 68 Home Page The landing page is the publicly facing home page. It provides a high-level description of the platform and instructions for how to get started.
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 69 Measure Groups The Compare page presents the major performance areas on the platform, within which more specific measures can be accessed. Measures based on publicly available data are available to everyone, but measures from individual agencies or benchmarking networks, such as those from this project's pilots, are only accessible to participating agencies.
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 70 Define Peer Groups The Define Peer Groups screen allows users to create and manage peer agencies against which they will compare their own performance. Default peer groups are provided, but these may be modified or deleted and new groups created by each user.
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 71 Define Peer Groups: Similarity Scores By default, other agencies are sorted by similarity score. The Similarity Score field is calculated by the platform based on the normalized Euclidian distance between the values of the selected similarity criteria.
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 72 Compare Measures Once a user has selected a peer group, the compare measures module provides three data views for benchmarking: • Agency trend -- Only the user's agency performance will display on a line chart for multiple years. • Peer trends -- The selected peer group will display multiple years on a line chart.
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 73 Compare Measures (cont.) For peer trends comparisons, the charts display the average performance of all agencies and the interquintile range (20th–80th percentile performance)
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 74 Noteworthy Practices Noteworthy practice narratives are the primary practice-sharing mechanism in the platform. These narratives explain the activities or initiatives an agency undertook that resulted in improved (or worsened)
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 75 Noteworthy Practices: New Request Clicking on a blank node within the chart opens a window to create and send a new noteworthy practice request. A notification of the request will be emailed to the assigned agency contact with a link to fulfill the request.
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 76 Noteworthy Practices: Example Clicking on a node with a noteworthy practice will bring the user to the Peer Noteworthy Practices section located below the chart. Here, all noteworthy practices will be listed for that measure–peer group combination.
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 77 Account Management Account Management is accessed by clicking on the bell icon at the top of the web page menu. The Account Management page has three tabs.
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 78 Account Management: Data Submission Data submission for user-supplied performance measures is handled through the Data Submission tab on the Account Management page. Under this tab, users can manage their data that is displayed through the platform.
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Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 79 New Benchmarking Initiative One major functionality on the Account Management page is the ability to create a new benchmarking initiative. The request form asks the user for all relevant information about the desired performance measure and sends this information to the site administrator, who can then add the measure to the site for participating agencies.
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Additional Content In addition to the core elements of the platform functionality shown in the screenshots above, the following functionalities are built in as part of the platform: • Measure Definitions and Sources • Account: Delegate Access to Other Agency Users • Administration: Assign Agencies to Measures and Measure Groups • Administration: Define Measures, Measure Years, Manage Users • Help and Support: View help and support document, contact the site administrator (such as to request that a new benchmarking network measure group be created) Effective Performance Management by Transportation Agencies Comparative Benchmarking Platform Benchmarking and Comparative Measurement Visual Tour Platform Overview • Purpose • Use Types • Audience • Modules • Visual Tour 80
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