Transit Service Evaluation Standards (2019) / Chapter Skim
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70 A P P E N D I X B Transit Agency Survey TCRP Project J-7, Synthesis Topic SA-43 Transit Service Evaluation Standards PROJECT PURPOSE The goal of this study is to provide an overview of the purpose, use and application of performance measures, service evaluation standards and data collection methods at North American transit agencies. The report will explore common themes and common practices among agencies of different sizes, geographic locations and modes.
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Transit Agency Survey 71 RESPONDENT INFORMATION 1.
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72 Transit Service Evaluation Standards Major Challenge Minor Challenge Not an Issue Lack of data Disagreement between data sources Accuracy of data Limited staff time Lack of consensus on appropriate measures Too many measures/indicators Disagreement on Key Performance Indicators Lack of interest by Board/governing body Difficulty in obtaining approval for performance-based proposals Multiple reporting agencies and data requirements Other (please specify)
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Transit Agency Survey 73 13. What was the most successful action based on service evaluation standards, and why?
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74 Transit Service Evaluation Standards 20. At what level are performance data collected?
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Transit Agency Survey 75 V
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76 Transit Service Evaluation Standards 30. Which standards are considered most important?
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Transit Agency Survey 77 Rerouting or combining routes Decreased frequency of service Increased frequency of service Decreased span of service Increased span of service Changes to schedules to improve on-time performance Changes to schedules to reduce overcrowding Changes to agency assets Organizational changes Other (please specify)
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78 Transit Service Evaluation Standards VIII.
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