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... 1 Beginning in the 1970s, transit agencies have developed and used service evaluation standards to measure their performance, identify trends, and conduct peer comparisons with other agencies. This synthesis report addresses the service evaluation process, from the selection of appropriate metrics through development of service evaluation standards and data collection and analysis to the identification of actions to improve service and implementation.
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... 2 Transit Service Evaluation Standards Benefits of service evaluation standards include a transparent rationale for service changes and an objective, data-based framework for analysis. Drawbacks include obtaining buy-in by the board and others (with a related and ongoing need for education)

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