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Facilities Staffing Requirements for the Veterans Health Administration–Resourcing, Workforce Modeling, and Staffing Proceedings of a Workshop (2019) / Chapter Skim
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6 Wrap-Up: Workshop Themes
Pages 41-46

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From page 41...
... stressed that clear, consistent labeling of equipment, cost centers, and labor processes is a prerequisite to accurate data collection. Norman also noted that the implementation of a robust, appropriate computerized maintenance management system can drive the effective collection of workload data.
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From page 42...
... THEME 2: MODEL SIMPLICITY AND PRACTICALITY Crance and Norman had each noted in their presentations that the data collection techniques applied as part of workforce planning need to be practical and straightforward so that they can be easily followed by all users. In his description of the study performed for the Federal Aviation Administration (FAA)
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From page 43...
... Ricard reiterated that the important point is "that everybody knows and understands that the ultimate goal is the patient experience." Drury had also pointed out several similarities between the FAA's situation and the situation at the VHA, including the stochastic nature of the work, the specialized training required, the variability between worksites, and the development of staffing models in the face of major changes in the industry. In terms of handling these unique characteristics in a model, Norman noted that it is common practice to begin the modeling process using simple techniques, like ratios of full-time-equivalent staff per square foot.
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From page 44...
... Norman also noted that implementation of standard labeling across facilities will enable future data collection and the continued success of a model beyond just the work measurement phase, and he stressed that if data are not continually available to maintain the model, it could easily become "a one-shot deal." Ricard had explained that one of the best practices promoted by JLL involves standardization of general ledger codes and equipment definitions, which allows accurate comparisons among facilities. James Smith (committee cochair)
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From page 45...
... Appendixes
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Key Terms

  • workforce planning
  • unique characteristics
  • facilities staffing
  • work measurement
  • accurate data

  • effective workforce
  • reliable data
  • change management
  • veterans health
  • health administration

  • vha facilities
  • workload data
  • cost centers
  • maintenance management
  • planning models

  • presenters acknowledged
  • collection techniques
  • simple techniques
  • modeling process
  • model simplicity

  • staffing methodologies
  • computerized maintenance
  • continual updating
  • understanding implications
  • facilities data

  • sinclair noted
  • outsourcing options
  • involves standardization
  • centers associated
  • standard labeling


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