Social and Economic Sustainability Performance Measures for Public Transportation: Final Guidance Document (2019) / Chapter Skim
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Pages 114-127
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From page 114... ...
114 A P P E N D I X C Performance Measure Evaluation Process Based on feedback from the project kick-off meeting and panel teleconference, the research team developed the following process to evaluate and refine the list of performance measures: Step 1: Characterization: The research team characterized each performance measure according to the categories identified in Table C-1 and eliminated redundant measures. Step 2: Qualitative Screening: The research team qualitatively screened the performance measures using evaluation criteria approved by the panel and refined the list to a desired range of approximately 60 to 80 measures.
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Performance Measure Evaluation Process 115 Category Purpose Characterization Process Span of Control Avoid too many measures that are not within the agency's span of control. "Yes" indicates that the measure is expected to be within an agency's control and "No" indicates that it is not likely to be within an agency's control.
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116 Social and Economic Sustainability Performance Measures for Public Transportation: Final Guidance Document Alignment with Objectives Each performance measure was also mapped to one objective identified in the APTA Recommended Practice. The objectives are listed in Table C-3.
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Performance Measure Evaluation Process 117 Urban/Rural The research team also indicated if the measure would apply to urban and/or rural transit agencies. It is expected that suburban transit agencies may align more closely with either the urban or rural measures, depending on their geography and the type of service they offer.
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118 Social and Economic Sustainability Performance Measures for Public Transportation: Final Guidance Document Span of Control Transit agencies are generally concerned about measures that may not be fully within their control. Although this concern is understandable, social and economic measures often are influenced by the integrated policies of more than one public agency action.
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From page 119... ...
Performance Measure Evaluation Process 119 the "number/percentage of employees who take public transit to work" could be used to measure the percentage of transit agency employees who take public transit (internal) or the percentage of the workforce within the agency's service area that takes public transit to work (external)
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120 Social and Economic Sustainability Performance Measures for Public Transportation: Final Guidance Document Table C-5. Measures included in survey by goal.
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Performance Measure Evaluation Process 121 In order to facilitate the prioritization of the performance measures, the research team first filtered out any "I Don't Know" responses, then calculated an average score for each question (evaluation criteria)
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122 Social and Economic Sustainability Performance Measures for Public Transportation: Final Guidance Document Performance Measure APTA Goal Rank Percentage of stations and vehicles with video surveillance Safety and Emergency Preparedness 14 Average score of perceived safety on transit based on a scale of 1–10, by transit mode Safety and Emergency Preparedness 15 Employee retention rate by gender and age group Employees and Workforce 16 Ratio of the basic salary and remuneration of women to men for each employee category by significant locations of operation Employees and Workforce 17 Number/percentage of employees who take public transit to work Economic Impact 18 Percentage of bus stops with shelters Mobility and Accessibility 19 Fare box recovery ratio Financial 20 Percentage of capital projects within +/- 10% of the original budget Financial 21 Percentage of revenue and non-revenue vehicles (by type) that exceed the useful life benchmark Financial 22 Sidewalk connections, bike facility connections, pedestrian safety improvements included in project planning and design (measured in dollars or miles funded)
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Performance Measure Evaluation Process 123 Performance Measure APTA Goal Rank Percentage of workforce living near transit stops by income level Economic Impact 35 Number of planning studies led or collaborated on per year Community Building and Engagement 36 Employee engagement/satisfaction score Employees and Workforce 37 Transit collisions per year compared to car collisions per year Safety and Emergency Preparedness 38 Number of projects and programs that have undergone formal sustainability or resilience assessments during planning and/or design Financial 39 Number of employers and schools that have discounted transit fare programs Mobility and Accessibility 40 Number/percentage of RFPs [requests for proposals] that include sustainability criteria Financial 41 Percentage of passenger station access mode share (active, shared mobility, drive and park)
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124 Social and Economic Sustainability Performance Measures for Public Transportation: Final Guidance Document Performance Measure APTA Goal Rank Number of operations staff trained in interacting with the homeless Safety and Emergency Preparedness 56 Dollars spent marketing the benefits of transit Economic Impact 57 Portion of [percentage of] household income devoted to public transit by lower-income households Mobility and Accessibility 58 Estimated value of the organization's defined benefit plan obligations and other retirement plans by funding type (funded/unfunded)
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Performance Measure Evaluation Process 125 Table C-8. Performance Measures Tracked Performance Measure Total Community Building and Engagement Overall satisfaction with the transit system by user group (e.g., non-drivers, people with disabilities, environmental justice populations, gender, age, choice riders)
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From page 126... ...
126 Social and Economic Sustainability Performance Measures for Public Transportation: Final Guidance Document Performance Measure Total Operating cost per revenue-hour and passenger-mile by mode 8 Total expenses by type and mode (e.g., service, maintenance, admin, workforce) 8 Fare box recovery ratio 7 Percentage of capital projects within +/- 10% of the original budget 6 Estimated value of the organization's defined benefit plan obligations and other retirement plans by funding type (funded/unfunded)
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From page 127... ...
Performance Measure Evaluation Process 127 Performance Measure Total Number/percentage of employees who participate in health and wellness initiatives, including biking and walking to work 4 Number of resilience actions underway or complete 4 Number of close calls identified by operation type (e.g., bus operations, rail operations, maintenance shops) 4 Transit collisions per year compared to car collisions per year 4 Average score of perceived safety on transit based on a scale of 1–10, by transit mode 4 Percentage of stations and vehicles with video surveillance 5 Ratio of involuntary transit fatalities per X miles compared to passenger vehicle fatalities per X miles 3 Number of operations staff trained in interacting with the homeless 3 Percentage of full-time equivalent employees that meet internally developed safety, security, and emergency preparedness training and certification guidelines 2 Percentage of track segments (by mode)
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