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Pages 34-40

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From page 34...
... 34 This chapter summarizes the findings of the synthesis based on the literature review, responses to the surveys distributed to DOTs, and follow-up interviews with select DOTs. Recommendations for areas of further research are also included in this chapter.
From page 35...
... Conclusions and Recommendations for Further Research 35 6. OPI Feedback Management: OPI methods can generate a larger quantity of public feedback compared with traditional face-to-face involvement.
From page 36...
... 36 Practices for Online Public Involvement consider any interaction, regardless of specific purpose or use for the information collected, to be "public involvement." This is further compounded by the fact that DOTs vary in how they define public involvement and what they include in their scope of public involvement activities. Individual staff members within a DOT may also have differing interpretations of public involvement.
From page 37...
... Conclusions and Recommendations for Further Research 37 comments on social media platforms, although this question was not explicitly stated in the survey to DOT participants. Further research efforts on management and use of social media could focus on online trolling, how agencies handle this behavior, and whether it has an impact on the use of OPI for agencies.
From page 38...
... 38 Practices for Online Public Involvement participate in OPI. Research could be conducted to uncover public preferences for how they would like to engage with public agencies online, including average time devoted to using an online platform, what personal information they are willing to share, and which online activities are most appealing.
From page 39...
... Conclusions and Recommendations for Further Research 39 comment/involvement and any impacts to the schedules of the projects, plans, programs, and/or policy decisions would be beneficial. This research could also include an analysis of how OPI influences the outcomes of public involvement, and how OPI is integrated into the decision-making process at DOTs and other public agencies.
From page 40...
... 40 Practices for Online Public Involvement The literature review as well as the survey and interviews from the state DOTs regarding online involvement practices suggested a number of topics that were identified for further study, including defining OPI, best practices for OPI use, managing the input from OPI and integrating into decision-making, staffing impacts and use of consultants for OPI, as well as interpreting federal and legal implications related to OPI. As technology continues to advance, OPI is emerging as a significant component for state agencies when gathering feedback from the public to guide decisions, which therefore expands the need and demand for further and continued research on OPI.

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