Practices for Online Public Involvement (2019) / Chapter Skim
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From page 65... ...
C-1 State Survey Submission Dates A P P E N D I X C Survey Responses STATE DATE SURVEY RECEIVED STATE DATE SURVEY RECEIVED Alabama 3/8/2018 Alaska 3/22/2018 Arizona 2/19/2018 Arkansas 2/19/2018 California 3/8/2018 Colorado 3/31/2018 Connecticut 2/26/2018 Delaware 3/19/2018 Florida 3/12/2018 Georgia No submission Hawaii 2/26/2018 Idaho 3/8/2018 Illinois 3/5/2018 Indiana 3/5/2018 Iowa No submission Kansas 3/27/2018 Kentucky 3/29/2018 Louisiana 3/8/2018 Maine 3/19/2018 Maryland 2/19/2018 Massachusetts 3/19/2018 Michigan 2/27/2018 Minnesota 2/23/2018 Mississippi 3/8/2018 Missouri 3/5/2018 Montana 3/8/2018 Nebraska 3/5/2018 Nevada 2/26/2018 New Hampshire 2/26/2018 New Jersey No submission New Mexico No submission New York No submission North Carolina 3/5/2018 North Dakota 3/22/2018 Ohio 3/1/2018 Oklahoma 3/13/2018 Oregon 2/26/2018 Pennsylvania 3/5/2018 Rhode Island No submission South Carolina 2/26/2018 South Dakota 3/31/2018 Tennessee 2/27/2018 Texas 2/26/2018 Utah 3/8/2018 Vermont 3/5/2018 Virginia 3/5/2018 Washington 2/19/2018 West Virginia 3/19/2018 Wisconsin No submission Wyoming 2/28/2018
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C-2 Practices for Online Public Involvement 2. What methods of online public involvement has your agency used to support development, implementation, or evaluation of policies, plans, programs, and/or projects?
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OPI Methods Used to Support DOT Plans, Programs, and Projects OPI Method Policies and plans (e.g., long-range plan, emergency preparedness) Programs (e.g., Safe Routes to School, STIP)
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3. Please describe the other methods of online public involvement your agency has used.
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4. Why did your agency choose the following methods of online public involvement for policies, plans, projects, and/or programs?
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DOT Reasons for Choosing OPI Methods Response Electronic surveys Crowd mapping Social media campaign Discussion forum Website or blog Mobile application Digital publications or newsletters Video streaming of public meetings Informational videos Online public meetings Online scenario building and testing Other method Total Transparency 10.18% 17 3.59% 6 16.17% 27 3.59% 6 15.57% 26 4.79% 8 11.98% 20 8.38% 14 10.78% 18 9.58% 16 1.80% 3 3.59% 6 100% 167 Reach specific populations 10.48% 13 6.45% 8 20.97% 26 3.23% 4 12.10% 15 4.84% 6 12.10% 15 4.03% 5 9.68% 12 9.68% 12 3.23% 4 3.23% 4 100% 124 Reach more people 12.57% 23 4.92% 9 18.03% 33 2.19% 4 14.75% 27 4.37% 8 10.93% 20 6.01% 11 10.93% 20 9.29% 17 2.19% 4 3.83% 7 100% 183 Public demand 6.86% 7 4.90% 5 20.59% 21 2.94% 3 20.59% 21 5.88% 6 9.80% 10 3.92% 4 10.78% 11 7.84% 8 0.98% 1 4.90% 5 100% 102 Other reason 22.22% 2 0.00% 11.11% 1 0.00% 11.11% 1 0.00% 11.11% 1 11.11% 1 11.11% 1 11.11% 1 0.00% 11.11% 1 100% 9 Important new communications medium 8.33% 11 8.33% 11 23.48% 31 3.03% 4 14.39% 19 3.79% 5 7.58% 10 6.06% 8 10.61% 14 9.09% 12 2.27% 3 3.03% 4 100% 132 Cost savings 13.68% 13 5.26% 5 21.05% 20 3.16% 3 15.79% 15 3.16% 3 12.63% 12 2.11% 2 7.37% 7 11.58% 11 1.05% 1 3.16% 3 100% 95 Communicate efficiently 10.70% 20 5.35% 10 16.58% 31 3.21% 6 15.51% 29 4.28% 8 12.83% 24 5.88% 11 12.30% 23 8.56% 16 1.07% 2 3.74% 7 100% 187 Agency priority 7.14% 7 4.08% 4 20.41% 20 3.06% 3 22.45% 22 5.10% 5 10.20% 10 7.14% 7 8.16% 8 8.16% 8 0.00% 4.08% 4 100% 98 Total 113 58 210 33 175 49 122 63 114 101 18 41 1,097
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5. Please describe the other reasons why your agency chooses to use online public involvement methods.
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6. Please provide a specific example of when your agency used the following methods during the development, implementation, or evaluation of a policy, project, or planning process.
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CROWD MAPPING Highway projects (2) Capital planning and programming (3)
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SOCIAL MEDIA CAMPAIGN Project promotion, information, and updates (10) Current emergency information, traffic, construction, and weather updates (3)
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Month. Winter driving -- tips and info about what our crews do to respond, including the use of salt brine: https://business.facebo ok.com/AlaskaDOTP F/photos/a.310364832 322578.97680.307611 695931225/11107981 22279241/?
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DISCUSSION FORUM Projects (4) Capital planning and programming (2)
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WEBSITE OR BLOG Project web pages on the agency website to provide general information, status updates, contact info, and/or opportunity for public involvement (8) Separate websites for major projects (4)
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WEBSITE OR BLOG Project web pages on the agency website to provide general information, status updates, contact info, and/or opportunity for public involvement (8) Separate websites for major projects (4)
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MOBILE APPLICATION Real-time traveler info map (9) Other (4)
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DIGITAL PUBLICATIONS OR NEWSLETTERS Project-specific newsletters (16) Internal newsletters (2)
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Project managers will provide communities with regular newsletter updates on projects. Used to give updates on ongoing projects: http://dot.alaska.gov/sereg/sr_ne wsletter/assets/SR_Dir_Quarterl y_2017-10.pdf During large projects to notify public of milestones hit.
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INFORMATIONAL VIDEOS Driver education (9) Safety campaigns (5)
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ONLINE PUBLIC MEETINGS Highway and bridge construction projects (8) Capital programming (4)
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C-20 Practices for O nline Public Involvem ent OTHER METHOD Webinar (2) Members of the public email their comments (1)
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Survey Responses C-21 CHALLENGE OPI methods less effective with some demographic groups (3) Sustaining outreach for long-term projects (3)
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SUCCESS More people participated (7) Educating the public (2)
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resulted in roughly a 1900% increase (or 19x) in participation and a 2400% increase (or 24x)
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8. In regards to projects, does your agency use different online public involvement strategies depending on the phase of the project?
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involvement strategies are fairly new so there are lots of websites out there that are more for informational purposes and there isn't a comment period. For projects that are seeking feedback we have different info available for different stages.
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Many of our CE projects will have public involvement but not necessarily an online presence, but rather more localized and focused outreach is performed (mailers, kiosks at the local library, requesting time to talk about a project at a local city council meeting, etc.)
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9. Does your agency generally use the following methods of online public involvement as a supplement to face-to-face or traditional outreach for policies, plans, projects, and/or programs, or as standalone involvement?
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OPI method Supplemental method Stand-alone method Depends on the project % Count % Count % Count Electronic surveys 10.06% 18 6.25% 1 20.59% 7 Crowd mapping 6.15% 11 0.00% 0 5.88% 2 Social media campaign 14.53% 26 12.50% 2 14.71% 5 Discussion forum 3.35% 6 0.00% 0 14.71% 5 Website or blog 15.64% 28 6.25% 1 8.82% 3 Mobile application 5.59% 10 18.75% 3 0.00% 0 Digital publications or newsletters 12.29% 22 12.50% 2 11.76% 4 Video streaming of public meetings 6.70% 12 12.50% 2 5.88% 2 Informational videos 11.17% 20 12.50% 2 14.71% 5 Online public meetings 7.82% 14 12.50% 2 2.94% 1 Online scenario building and testing 2.79% 5 6.25% 1 0.00% 0 Other method 3.91% 7 0.00% 0 0.00% 0 Total 100% 179 100% 16 100% 34
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10. Please provide an example of online involvement that supplemented a traditional or face-to-face outreach approach.
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on an existing rail line from New Haven, CT, to Springfield, MA. We have had a number of public meetings for input (face-to-face)
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stakeholders and members of the public would participate. We offer virtual public workshops where a constituent can view information about an upcoming project without having to travel to a location to receive the same information.
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C-32 Practices for Online Public Involvement 11. Approximately how long has your agency been using online public involvement?
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Survey Responses C-33 15. Please describe how your agency has used online public involvement in the past.
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C-34 Practices for Online Public Involvement 19. How likely would you be to use online public involvement if the following were removed?
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20. Please elaborate on how the selected factors impacted your agency's decision to not use or to discontinue using online public involvement.
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C-36 Practices for Online Public Involvement 21. Does your agency maintain a website?
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23. Please provide an example of a project- or program-specific website or social media account your agency currently uses or has used in the past.
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C-38 Practices for O nline Public Involvem ent Programs (4) Highway and bridge construction projects (25)
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Survey Responses C-39 24. Please select all online social media platforms that your agency currently uses for public involvement.
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25. Please provide an example of how your agency uses social media for public involvement.
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public meeting or public hearing are posted to the transportation department's Twitter and Facebook pages. Upcoming events.
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capturing an experience that will inspire others to drive safely. We provided a link to a form they could submit their stories through.
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Survey Responses C-43 26. Does your agency have a public involvement plan?
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In the process of developing or updating a plan (4) Plans are developed on a project-by-project basis (3)
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Survey Responses C-45 Answer Percent Count Yes 60.98% 25 No 39.02% 16 Total 100% 41 29. Does your agency have public involvement plans for specific projects or programs?
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30. For what types of projects or programs does your agency have a project- or program-specific public involvement plan?
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detailed public involvement and engagement plan. We are currently preparing a Public Involvement Plan for Caltrans and our partner agencies for the San Diego Region Autonomous Vehicle Proving Ground.
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C-48 Practices for Online Public Involvement 31. Please upload a project- or program-specific public involvement plan your agency has used.
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Survey Responses C-49 33. Does your agency's public involvement plan(s)
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C-50 Practices for Online Public Involvement 35. Please upload any other policies or procedures that your agency has for online public involvement or use of social media.
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Survey Responses C-51 37. Does your agency prioritize computer desktop use or mobile use when choosing or designing online tools?
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C-52 Practices for Online Public Involvement DOT Online Public Involvement Staffing Structure Matrix (based on responses to questions 38–40, shown below)
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Survey Responses C-53 38. What position or title within your agency is responsible for establishing guidelines for online public involvement?
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C-54 Practices for Online Public Involvement 39. What position or title is responsible for implementing online public involvement?
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Survey Responses C-55 Responses Depends on the project. Could be any of or a mix of the following: press secretary, communications director, deputy communications director, community relations coordinator, project manager, digital/deputy digital director.
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C-56 Practices for Online Public Involvement 40. What position or title is responsible for maintaining your agency's social media presence?
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Survey Responses C-57 41. Are there instances when a consultant team or outside party may implement online public involvement on behalf of your agency?
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42. Please provide an example of when your agency worked with a consultant to enhance online public involvement.
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websites if a separate site is deemed necessary. GeauxWider Project, GeauxPass Tolls, Huey P
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Highway and bridge construction (12) Challenge with consistency (2)
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Survey Responses C-61 43. Has your agency used online public involvement to specifically target any of the following groups?
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C-62 Practices for Online Public Involvement 44. If your agency has conducted online public involvement in a language(s)
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Survey Responses C-63 45. Has your agency faced any of the following external challenges when using online public involvement?
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C-64 Practices for Online Public Involvement 46. Has your agency faced any of the following internal challenges when using online public involvement?
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Survey Responses C-65 47. What metrics does your agency use to evaluate the effectiveness of online public involvement methods?
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48. Please include any additional comments regarding your agency's use of online public involvement.
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